Highly motivated, organized and dependable professional demonstrates ability to develop and implement successful plans of action to address individual needs. Proven ability to foster community partnerships and ensure compliance with regulations, enhancing care coordination and operational efficiency. Possesses strong problem-solving skills to reduce barriers.
Overview
8
8
years of professional experience
Work History
Medicaid Waiver Case Manager
Barren River Area Development District
03.2021 - Current
Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
Maintained detailed records of patient progress, documentation of services and case notes for 40+ clients
Implemented new recordkeeping system that streamlined filing procedures while maintaining strict confidentiality. Trained Employers and Caregivers regarding PDS services and timesheet guidelines.
Authorized 60+ employee timesheets to ensure timely payroll processing
Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
Evaluated effectiveness of current intervention strategies, modifying as needed based on data-driven insights.
Developed partnerships with community organizations to expand services and referrals.
Staffing Supervisor
Aerie By American Eagle Outfitters
06.2019 - 02.2020
Initiated incentives for higher staff performance in sales and customer service by developing and monitoring employee recognition programs
Managed workplace safety procedures and training programs for employees and managers
Completed human resource operational requirements by scheduling and assigning 20 employees, and processing payroll
Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
Collaborated with managers to identify and address employee relations issues.
Facility Supervisor
Campus Recreation and Wellness
01.2018 - 11.2019
Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
Managed a team of facility staff, providing training and guidance for optimal performance.
Enforced compliance with applicable health, safety and environmental regulations to reduce risks and address hazards promptly
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Collaborated with contractors, vendors and stakeholders to support on-time projects/events completion.