Committed to providing a holistic approach to client treatment, I develop a multi-disciplined strategy that caters to individual needs. Adhering to ethical and legal regulations established by Medicaid and other regulatory agencies, I create comprehensive support care for clients. Goal: ensure provision of services that effectively address unique requirements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medicaid Waiver Case Manager
South Alabama Regional Council on Aging
09.2024 - Current
Facilitated connections between clients and community resources, promoting social integration and increased self-sufficiency.
Maintained open lines of communication with all stakeholders involved in client care, fostering a collaborative approach to problem solving.
Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.
Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines.
Developed strong working relationships with service providers that led to improved coordination of care for clients.
Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
Case Manager
Southeast Alabama Youth Services
03.2023 - 08.2024
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Internship
Southeast Alabama Youth Services
01.2023 - 05.2023
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Prepared project presentations and reports to assist senior staff.
Participated in planning and execution of community outreach programs, strengthening community relations.
Education
Master of Science - Criminal Justice
Troy University
Troy, AL
07-2025
Master of Social Work - Direct Practice
Troy University
Troy, AL
07-2024
Bachelor of Science - Social Work
Troy University
Troy, AL
05.2023
Skills
Client advocacy
Confidentiality adherence
Care coordination
Resource identification
Case management software
Paperwork and documentation
Professional ethics
Trauma-informed care
Training
Alabama Certified Case Manager-Alabama Department of Mental Health, Office of Substance Use Treatment Services
First Aid for Opioid Overdoses-American Red Cross Training Services
Mental Health First Aid -Youth Mental Health First Aid
Handle With Care
Child and Adult Abuse Mandated Reporters Training
American Heart Association CPR Training/AED Utilization
Certification
Mental Health First Aid Certification – Mental Health First Aid USA.
CPR/AED Certification
Alabama Certified Case Manager- Alabama Department of Mental Health, Office of Substance Use Treatment Services
Mandated Reporter Training
Handle with Care
Timeline
Medicaid Waiver Case Manager
South Alabama Regional Council on Aging
09.2024 - Current
Case Manager
Southeast Alabama Youth Services
03.2023 - 08.2024
Internship
Southeast Alabama Youth Services
01.2023 - 05.2023
Mental Health First Aid Certification – Mental Health First Aid USA.
CPR/AED Certification
Alabama Certified Case Manager- Alabama Department of Mental Health, Office of Substance Use Treatment Services
Mandated Reporter Training
Handle with Care
Master of Science - Criminal Justice
Troy University
Master of Social Work - Direct Practice
Troy University
Bachelor of Science - Social Work
Troy University
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