Fazeela Hack
Bloomington,MN
Overview
5
5
years of professional experience
Work History
Customer experience lead, Operations
Victoria Secret
08.2023 - Current
- Used excellent verbal skills to engage customers in conversation and
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Reset store displays for special events and seasonal merchandise changes
- Listened to customer needs to identify and recommend best products and services
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
- Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and eciently
- Prepared inventory for shipment by attaching tags and labels
- Utilized ordering, tracking and billing systems and associated processes
- Complete company operational standards
- Coaching + Celebrating in the moment
- Sales floor and operational knowledge
Business Internship
Victoria Secret
05.2023 - 07.2023
- Assisted in conducting candidate interviews, assessing qualifications, and determining suitability
- Gained experience in payroll administration, balancing payroll buckets, and ensuring compliance with store hours
- Supported visual merchandising by leading floor sets and ensuring proper execution
- Published employee schedules, taking into account availability, preferences, and company policies
- Developed skills in candidate assessment, payroll management, scheduling, and visual merchandising under close supervision with continuous feedback
- Shadowed the Store Manager to gain insight into retail operations, leadership decision-making, and management strategies
Shift lead
Walgreens
08.2021 - 08.2023
- Manage and Coordinate team members to accomplish daily and weekly tasks in an ecient manner
- Provide managerial level customer support in both front end and retail pharmacy settings
- Point of contact for third party and corporate service provides and vendors
- Stocked and replenished merchandise according to store merchandising layouts
- Followed planogram instructions
- Ensure all aspects of my shift ran smoothly and eectively
- Helped customers complete purchases, locate items and join reward programs to promote loyalty , and satisfaction
- Maintained cleanliness and presentation of stock room and production floor
Shift lead
Panda Express
03.2020 - 06.2021
- Ensured cleaning tasks were completed to maintain a clean and sanitary environment
- Handled customer complaints
- Monitored order-taking and food turnaround times
- Supervised both front of the house and back of the house employees during shift
- Eciently running line when constantly busy, 20+
- Cash handling
Education
Associate of Business Management - Marketing
Normandale Community College
Bloomington, MN08.2024
Skills
- Team Leadership
- Delegating
- Computer Proficient
- Microsoft Excel
- Analytic Skills
- Merchandising
Timeline
Customer experience lead, Operations
Victoria Secret
08.2023 - Current
Business Internship
Victoria Secret
05.2023 - 07.2023
Shift lead
Walgreens
08.2021 - 08.2023
Shift lead
Panda Express
03.2020 - 06.2021
Associate of Business Management - Marketing
Normandale Community College