Overview
Work History
Education
Skills
Timeline
Generic

Fazeela Hack

Bloomington,MN

Overview

5
5
years of professional experience

Work History

Customer experience lead, Operations

Victoria Secret
08.2023 - Current
  • Used excellent verbal skills to engage customers in conversation and
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Reset store displays for special events and seasonal merchandise changes
  • Listened to customer needs to identify and recommend best products and services
  • Drove sales of company products and services by meeting with customers using strategic and organized approach
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
  • Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and eciently
  • Prepared inventory for shipment by attaching tags and labels
  • Utilized ordering, tracking and billing systems and associated processes
  • Complete company operational standards
  • Coaching + Celebrating in the moment
  • Sales floor and operational knowledge

Business Internship

Victoria Secret
05.2023 - 07.2023
  • Assisted in conducting candidate interviews, assessing qualifications, and determining suitability
  • Gained experience in payroll administration, balancing payroll buckets, and ensuring compliance with store hours
  • Supported visual merchandising by leading floor sets and ensuring proper execution
  • Published employee schedules, taking into account availability, preferences, and company policies
  • Developed skills in candidate assessment, payroll management, scheduling, and visual merchandising under close supervision with continuous feedback
  • Shadowed the Store Manager to gain insight into retail operations, leadership decision-making, and management strategies

Shift lead

Walgreens
08.2021 - 08.2023
  • Manage and Coordinate team members to accomplish daily and weekly tasks in an ecient manner
  • Provide managerial level customer support in both front end and retail pharmacy settings
  • Point of contact for third party and corporate service provides and vendors
  • Stocked and replenished merchandise according to store merchandising layouts
  • Followed planogram instructions
  • Ensure all aspects of my shift ran smoothly and eectively
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty , and satisfaction
  • Maintained cleanliness and presentation of stock room and production floor

Shift lead

Panda Express
03.2020 - 06.2021
  • Ensured cleaning tasks were completed to maintain a clean and sanitary environment
  • Handled customer complaints
  • Monitored order-taking and food turnaround times
  • Supervised both front of the house and back of the house employees during shift
  • Eciently running line when constantly busy, 20+
  • Cash handling

Education

Associate of Business Management - Marketing

Normandale Community College
Bloomington, MN
08.2024

Skills

  • Team Leadership
  • Delegating
  • Computer Proficient
  • Microsoft Excel
  • Analytic Skills
  • Merchandising

Timeline

Customer experience lead, Operations

Victoria Secret
08.2023 - Current

Business Internship

Victoria Secret
05.2023 - 07.2023

Shift lead

Walgreens
08.2021 - 08.2023

Shift lead

Panda Express
03.2020 - 06.2021

Associate of Business Management - Marketing

Normandale Community College

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Fazeela Hack