Fazilhaq Hamidi
19800 International Blvd ,WA
Summary
Dynamic professional with a proven track record at VIP Hospitality Service Worldwide, excelling in customer service and problem-solving. Demonstrated leadership in training new staff and enhancing operational efficiency. Proficient in advanced booking systems and committed to safety compliance, ensuring exceptional customer experiences and streamlined processes.
Warehouse logistics professional equipped to lead and optimize inventory management and distribution processes. Adept at fostering team collaboration, ensuring operational efficiency, and meeting evolving demands. Skilled in inventory control, staff supervision, and implementing safety protocols. Reliable and adaptable, consistently delivering results in dynamic environments.
Knowledgeable stock Supervisor with solid background in managing warehouse operations and streamlining stock processes. Successfully supervised teams to ensure efficient inventory management and timely order fulfillment. Demonstrated leadership and organizational skills to maintain high levels of accuracy and productivity.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VIP Hospitality Service Worldwide
Seattle, WA
05.2024 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed reservations and modifications using advanced booking systems to enhance customer satisfaction.
- Provided exceptional support to customers, resolving inquiries and complaints efficiently
- Trained new team members on customer service protocols and best practices for maximum efficiency
- Assisted customers in navigating Seattle Tacoma International Air port (IAF), improving overall user experience.
Stock Warehouse Supervisor
Automotive Management Services (AMS)
Kabul, Afghanistan
01.2019 - 05.2021
- Supervised warehouse operations on a daily basis, reinforcing adherence to safety regulations and implementing best practices.
- Implemented rigorous tracking systems and performed regular audits to maintain accurate inventory levels.
- Implemented training sessions for new staff focused on equipment operation and safe handling procedures, reinforcing commitment to safety standards.
- Analyzed existing processes and instituted enhancements that optimized workflow efficiency and minimized bottlenecks in order fulfillment.
- Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
- Enhanced warehouse efficiency by implementing streamlined inventory management systems.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
High School Diploma -
Abdul Ghafoor Nadim High School
Kabul, Afghanistan12-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Core Inventory & Warehouse SkillsTechnical Skills
- Leadership & Management
- Organizational & Efficiency Skills
- Safety & Compliance
- Communication Skills
Timeline
Customer Service Representative
VIP Hospitality Service Worldwide
05.2024 - 10.2025
Stock Warehouse Supervisor
Automotive Management Services (AMS)
01.2019 - 05.2021
High School Diploma -
Abdul Ghafoor Nadim High School