Dylan Wood
Vista,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Seasonal)
Target
Vista, CA
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Business Owner/Lyricist/Social Media Marketing
Dyl4n Wood Music Productions
Vista, CA
05.2021 - Current
- Highly driven, self motivated entrepreneur, building personal music platform and brand awareness.
- Produces music and music videos using Digital Audio work stations: FL Studio and Logic Pro X for recording and music/beat production. Uses Final Cut Pro video editing software for video production.
- Advertises and markets music and videos on social media and music platforms: Sound Cloud, TikTok, Instagram, Spotify, YouTube, Itunes, and Apple Music.
Conducts personal market research, analyzes market data to increased engagement. - Analyzes trends and algorithms on social media for increased optimization for increased proficiency of ads. Selects and arranges music for music distribution. Plans and schedules rehearsals and performances such as locations, accompanists, and instrumentalists.
Increases search engine optimization (SEO) to help foster growth and relevance. - Designs marketing materials for social media posts, creates promotional emails, and other marketing collateral. Creates mock-ups, email campaigns and social media content daily.
- Participates in brainstorming meetings to develop marketing collateral for events and social media. Scheduled social media postings to advertise products and generate site traffic.
- Prepares persuasive sales and marketing presentation materials to engage clients. Researches competitor trends and interprets findings.
- Recommended products to customers, thoroughly explaining details.
- Collects customer feedback and made process changes to exceed customer satisfaction goals.
- Responds proactively and positively to rapid change.
- Maintains up-to-date knowledge of product and service changes.
- Communicates professionally with colleagues, freelancers and clients.
- Promptly responds to inquiries and requests from prospective customers.
Ranch Manager
Losha Farms
Tularosa, NM
11.2021 - 06.2022
- Spearheaded efficiency improvements through completing upgrades and labor for employers rental property, assisted in exceeding financial targets.
- Purchased regular supplies, special equipment, animal food/care products, and tools as part of skilled management staying below spending budget.
- Incorporated safety procedures into every shift to protect workers from accidents.
- Completed invoices for bills and sales receipts, assisting in budgetary tracking
- Completed structural inspections to determine maintenance requirements and organized repairs.
- Budgeted equipment purchases and regular repairs.
- Supervised ranch hands and livestock handlers.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Performed repairs and preventive maintenance on equipment and property.
- Maintained ranch records and documentation.
- Completed invoices for bills of lading, sales receipts, and supplies.
- Drafted annual budget and monitored expenditures.
- *Letter of recommendation available upon request
Orthopedic/Podiatry/Spine Medical Assistant
New Mexico Bone And Joint Institute
Alamogordo, NM
01.2020 - 11.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments and special requests
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained pre- and post-treatment vital signs and weight.
- Verified appropriate lab couriers picked up collected lab specimens.
- *Letters of recommendation available upon request
Customer Service Representative
Walmart
Alamogordo, NM
10.2018 - 11.2019
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Alamogordo High School
Alamogordo05.2019
Some College (No Degree) - General Studies
New Mexico State University At Alamogordo
Alamogordo, NMSkills
- Excellent Communication
- Detail-Oriented
- Time Management
- Customer Needs Assessments
- Collaborative Team Work
- Scheduling
- Assignment delegation
Timeline
Customer Service Representative (Seasonal)
Target
11.2022 - Current
Ranch Manager
Losha Farms
11.2021 - 06.2022
Business Owner/Lyricist/Social Media Marketing
Dyl4n Wood Music Productions
05.2021 - Current
Orthopedic/Podiatry/Spine Medical Assistant
New Mexico Bone And Joint Institute
01.2020 - 11.2021
Customer Service Representative
Walmart
10.2018 - 11.2019
High School Diploma -
Alamogordo High School
Some College (No Degree) - General Studies
New Mexico State University At Alamogordo