Breshia Rivera
Orlando,USA
Summary
Achieved operational excellence by managing office functions in a high-pressure environment. Enhanced productivity through the creation and refinement of office procedures. Drove collaboration across departments to facilitate information sharing and problem resolution. Strengthened client relationships, resulting in improved customer satisfaction. Delivered effective conflict resolution strategies that contributed to customer retention. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (seasonal)
TJX Companies
10.2025 - Current
- Greeted customers warmly and engaged proactively to identify needs. Provided expert product knowledge and personalized recommendations to support sales goals. Managed customer inquiries and complaints with professionalism and a focus on solutions to enhance satisfaction. Maintained a clean, organized, and fully stocked sales floor. Assisted with visual merchandising and inventory counts to ensure product availability. Collaborated with the store team to support promotional initiatives and uphold service standards during busy periods.
Customer advocate
Super Target Store
10.2024 - 10.2025
- Led customer service initiatives in a dynamic retail environment, serving as the main contact for guest inquiries and issue resolution. Cultivated a welcoming shopping experience while maintaining brand integrity. Oversaw the accurate fulfillment and delivery of online orders to guests' vehicles, emphasizing efficiency and a positive demeanor. Leveraged handheld technology to streamline item location, order processing, and inventory management for quick pickups. Managed sales returns and exchanges with high precision. Balanced cash drawer and adhered to financial transaction policies. Coordinated various store functions, including guest service desk management, product returns, and restocking efforts. Fostered collaboration among team members to ensure a cohesive guest experience. Acted as a knowledgeable brand ambassador, consistently providing courteous communication to guests.
Specialized education Tutors
Classical Conversations
08.2023 - 05.2024
- Oversaw the academic and personal development of 11 students by fostering a supportive environment for growth. Designed engaging activities and games that complemented weekly lesson objectives and reviews. Cultivated transparent communication with parents/guardians to enhance student progress tracking and tailor educational strategies. Partnered with the director and regional director to ensure alignment with company initiatives and stay updated on relevant events and activities.
Customer Service Associate/ tech support
Verizon
03.2022 - 02.2024
- Achieved high customer satisfaction by addressing billing, sales, and troubleshooting inquiries promptly. Promoted company initiatives and updates to enhance customer engagement. Liaised with various departments to facilitate seamless customer service. Cultivated positive customer relationships through empathetic and helpful communication.
Patient Care Coordinator (temp/ seasonal)
Alliance Rx - Walgreens
01.2021 - 04.2022
- Achieved high patient satisfaction by effectively managing inbound calls for prescription refills and inquiries. Streamlined prescription delivery processes to ensure timely service. Developed new patient profiles and maintained comprehensive electronic records. Enhanced document management by faxing, scanning, and recording necessary medical files. Resolved escalation calls and processed payments with precision.
Customer Service Representative (temp/ seasonal)
Florida Blue
09.2020 - 01.2021
- Handled incoming calls from clients and prospects. Assisted in generating leads and routing clients to appropriate departments. Created and maintained customer accounts with accuracy and efficiency. Provided exceptional customer service to foster positive relationships and enhance customer satisfaction.
Data Entry Clerk
Mount Vernon City Hall
06.2016 - 02.2019
- Compiled and organized sensitive information using appropriate software programs. Delivered files related to city grants, charities, and various funding projects. Identified and corrected data entry errors. Reviewed all work for accuracy and timely submission.
Front Office Manager
Mount Vernon Alliance Church
03.2013 - 02.2018
- Achieved efficient church communications by managing incoming phone calls, emails, and live mail. Streamlined inventory management through proactive supply ordering. Enhanced meeting effectiveness for church board and committees through careful coordination. Maximized gymnasium utilization by facilitating rentals for diverse groups. Elevated community involvement by organizing maintenance schedules and executing successful charity events and fundraisers.
Education
High School Diploma - undefined
Nelson Mandela HS
Mount Vernon, NY06.2013
Skills
- Oversaw logistics operations and enhanced productivity through effective software solutions Led negotiation initiatives to improve vendor relationships and service quality Directed the use of Microsoft Office tools for documentation and analysis Managed medical office scheduling and ensured compliance with HIPAA regulations Supervised office maintenance and coordinated patient inquiries Championed employee evaluation processes and recruitment strategies Fostered clear communication and professionalism in all interactions
- Management
- HIPAA
Timeline
Customer Service Representative (seasonal)
TJX Companies
10.2025 - Current
Customer advocate
Super Target Store
10.2024 - 10.2025
Specialized education Tutors
Classical Conversations
08.2023 - 05.2024
Customer Service Associate/ tech support
Verizon
03.2022 - 02.2024
Patient Care Coordinator (temp/ seasonal)
Alliance Rx - Walgreens
01.2021 - 04.2022
Customer Service Representative (temp/ seasonal)
Florida Blue
09.2020 - 01.2021
Data Entry Clerk
Mount Vernon City Hall
06.2016 - 02.2019
Front Office Manager
Mount Vernon Alliance Church
03.2013 - 02.2018
High School Diploma - undefined
Nelson Mandela HS