Marquee Allen
Southfield,MI
Summary
Customer Service Specialist with a commitment to providing results in people driven initiatives. Professional with 10+ years of experience in different types of customer inquiries, with a diverse sense of taste and the ability to apply to a range of contexts and client needs. Exceptional commitment to proper and meticulous delivery, having developed a dedication to understanding problems and delivering timely solutions for companies and customers alike.
Overview
10
10
years of professional experience
Work History
New Accounts Representative
Raymond James Financial Services, Inc
Southfield, MI
10.2018 - Current
- Worked efficiently with 25+ financial advisors per day on account establishment and maintenance for wealth management account types, while reducing wait time by 25%.
- Used detail-oriented interpersonal and communication skills to assist with document preparation and review based on industry regulatory and compliance while maintaining 98% overall quality rating.
Customer Care Supervisor - Trainer
North American Bancard
Troy, MI
09.2016 - 09.2018
- Created training materials for 8-week courses in First Data credit card processing that helped to create better preparedness for call handling, helping to increase efficiency and reduce call handle times by 35% of previous new employees.
- Worked to implement training pullback program that helped to improve existing employees Call handling by 25%. After being promoted, led teams of 20+ in exceptional customer service, helping to provide professional development in call center settings, Resulting in team productivity increase by 25%.
Professional Solicitor
Associated Community Services
Southfield, MI
04.2016 - 10.2016
- Performed consultative selling skills to identify opportunities, overcome objections and close sales.
- Earned certification in operating ProtoCall Ascer systems, to efficiently reduce call times by 20% and resulting in 10% increase of donors for charitable organizations such as United Breast Cancers Charities of America, United Breast Cancer Foundation, Veterans Support Foundation and Foundation of American Veterans.
Janitorial Worker
Statkathis Office Cleaning And Maintenance
Farmington Hills, MI
05.2013 - 09.2014
- Developed innovative cleaning procedures through improved scheduling which reduced time to clean by 35 minutes in 15,000 sq ft office spaces.
- Developed plan to efficiently assess risk and employ viable solutions to mitigate disastrous circumstances. Protected multimillion dollar organizational assets by helping to decrease occurrence of injuries and cross contamination by 50%.
Sales Associate
Charlotte Russe
Troy, MI
09.2011 - 08.2013
- Meticulously handled POS system transactions including exchanges, returns and refunds to ensure seamless and accurate cash flow. Maintained clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Analyzed and responded to customer feedback for 99% satisfaction rating after cultivating client relationships and helping customers find their ideal style.
Front Desk Executive
Wayne State University
Detroit, MI
09.2012 - 01.2013
- Applied problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary.
- Utilized courteous and professional manner to collect information and client needs to help improve customer experience as first point of contact for residents and guest while maintaining 99% customer survey rating.
Education
High School Diploma -
Oak Park High School
Oak Park, MI06.2011
Skills
Crisis Communication
Process Improvements
Client Relationship Buildings
Performance Management
Excel Proficiency
Project Management
Customer Success
Course Development
Timeline
New Accounts Representative
Raymond James Financial Services, Inc
10.2018 - Current
Customer Care Supervisor - Trainer
North American Bancard
09.2016 - 09.2018
Professional Solicitor
Associated Community Services
04.2016 - 10.2016
Janitorial Worker
Statkathis Office Cleaning And Maintenance
05.2013 - 09.2014
Front Desk Executive
Wayne State University
09.2012 - 01.2013
Sales Associate
Charlotte Russe
09.2011 - 08.2013
High School Diploma -
Oak Park High School