Abria Kepney
Redmond,US
Summary
Seasoned Lead Patient Care Coordinator with a proven track record at Bellevue Vision, adept in HIPAA compliance and effective time management. Excelled in enhancing patient satisfaction and streamlining insurance claims processing, demonstrating exceptional office administration and interpersonal skills. Achieved significant improvements in patient care delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Patient Care Coordinator
Bellevue Vision
03.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Greeted patients and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Patient Care Coordinator
LensCrafters
11.2019 - 10.2021
- Delivered excellent patient experiences and direct care.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
- Maintained an organized and clean reception area to create a welcoming environment for patients.
- Developed strong relationships with patients, leading to increased loyalty and repeat business.
Cosmetic Counter Manager
Macy's
10.2017 - 02.2019
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter.
- Fostered a positive work atmosphere through open communication channels among team members.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Introduced initiatives and sales strategies to exceed goals.
Assistant Store Manager
Bath and Body Works, Limited Brands
03.2017 - 09.2017
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor of Science - Dental Hygiene
Seattle Central Community College
Seattle, WA06.2026
Associate of Science - Child Development
College of San Mateo
San Mateo, CA01.2019
High School Diploma -
Woodside High School
Woodside, United States06.2016
Skills
- Effective Time Management
- HIPAA Compliance
- Insurance Verification
- Scheduling Coordination
- Office Administration
- Claims Processing
Timeline
Lead Patient Care Coordinator
Bellevue Vision
03.2022 - Current
Patient Care Coordinator
LensCrafters
11.2019 - 10.2021
Cosmetic Counter Manager
Macy's
10.2017 - 02.2019
Assistant Store Manager
Bath and Body Works, Limited Brands
03.2017 - 09.2017
Bachelor of Science - Dental Hygiene
Seattle Central Community College
Associate of Science - Child Development
College of San Mateo
High School Diploma -
Woodside High School
Similar Profiles
Dustin TwedeDustin Twede
Skilled Worker at City of Bellevue UtilitiesSkilled Worker at City of Bellevue Utilities
Danielle RodriguezDanielle Rodriguez
Peer Tutor at Bellevue UniversityPeer Tutor at Bellevue University
Mariah RodriguesMariah Rodrigues
Operations Supervisor at Bellevue Park Senior LivingOperations Supervisor at Bellevue Park Senior Living
Subarna DeySubarna Dey
Facilities Coordinator at Microsoft-CBREFacilities Coordinator at Microsoft-CBRE
Komal Komal null
Senior Quality Assurance Engineer at AccentureSenior Quality Assurance Engineer at Accenture