Liana Johnson
Markham,Illinois
Summary
Talented and enthusiastic professional with proven success in providing superior customer service and preforming diverse support functions
Overview
15
15
years of professional experience
Work History
Office Coordinator
The Peninsula Chicago
Chicago, IL
08.2013 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Administrative Assistant
New York Life Insurance Company
Chicago, Illinois
05.2009 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Assistant Manager
Lady Foot Locker
Calumet City, IL
01.2007 - 04.2009
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
High School Diploma -
Rich South High School
Richton Park05.2006
Some College (No Degree) - Nursing
Lewis University
Romeoville, ILSome College (No Degree) - Nursing
Prairie State College
Chicago Heights, ILNo Degree - Nursing
South Suburban College of Cook County
South Holland, IL05.2024
Skills
- Handling Customer Complaints
- Administration and Operations
- Maintenance Coordination
- Honesty and Integrity
- Attention to Detail
- Customer Service Management
- Quality Assurance
Timeline
Office Coordinator
The Peninsula Chicago
08.2013 - Current
Administrative Assistant
New York Life Insurance Company
05.2009 - 08.2013
Assistant Manager
Lady Foot Locker
01.2007 - 04.2009
High School Diploma -
Rich South High School
Some College (No Degree) - Nursing
Lewis University
Some College (No Degree) - Nursing
Prairie State College
No Degree - Nursing
South Suburban College of Cook County