Jennifer VanDyke
Coatesville,PA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through ten plus years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Main Line Healthcare
Glen Mills, PA
04.2019 - Current
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Assisted with project planning by estimating labor, materials and schedule demands.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Managed [Number]-employee [Type] office, supervising workers and enhancing productivity and efficiency
Patient Service Representative
Main Line Health
Exton, PA
01.2018 - 10.2019
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Educated patients on medicine and at-home healthcare tools.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Electronic Medical Records Data Entry Specialist
Main Line Health
Paoli, PA
01.2016 - 01.2018
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Scanned documents and saved in database to keep records of essential organizational information.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Evaluated source documents to locate information needed for each data entry field.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
Patient Registration Specialist
Main Line Health
Exton, PA
04.2013 - 01.2016
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Distributed informational materials, necessary forms and hospital procedures to patients.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
Customer Service Associate
Wawa Food Markets
Downingtown, PA
03.2011 - 03.2013
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Executes excellent sales floor merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Ambulance Dispatcher
Transcare Ambulance
Paoli, PA
08.2008 - 09.2011
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Handled approximately 100+ cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
Education
Associate of Science - Medical Assistant
Berks Technical Institute
Reading, PASkills
- Performance Management
- Decision Making
- Quality Assurance
- Team Management and Supervision
- Recruitment and Hiring
- Schedule Coordination
- Staff Development and Training
- Coaching and Mentoring
- Handling Customer Complaints
- Regulatory Compliance
- Diligent Follow Through
- Goal Setting
- Attention to Detail
- Delegation and Work Assignment
- Multitasking and Prioritization
Timeline
Office Coordinator
Main Line Healthcare
04.2019 - Current
Patient Service Representative
Main Line Health
01.2018 - 10.2019
Electronic Medical Records Data Entry Specialist
Main Line Health
01.2016 - 01.2018
Patient Registration Specialist
Main Line Health
04.2013 - 01.2016
Customer Service Associate
Wawa Food Markets
03.2011 - 03.2013
Ambulance Dispatcher
Transcare Ambulance
08.2008 - 09.2011
Associate of Science - Medical Assistant
Berks Technical Institute