Deshonna Fletcher
Glendale,AZ
Summary
Detail-oriented Office Coordinator bringing 8 years of positive experience in office roles. Meticulous and hardworking. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking professional committed to providing outstanding customer service. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Soli Organics
Tolleson, AZ
04.2017 - Current
- Created and implemented secure filing systems for sensitive employee and client documents.
- Trained new employees on administrative procedures, company policies and performance standards.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of employees.
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Care Assistant
Arrowhead Hospital
Glendale, AZ
04.2015 - 07.2018
- Performed as an Unit Secretary on medical/surgical floor.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Gathered medical information, weight and height measurements and vital signs.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
DME Coordinator
CareCentrix
Phoenix, AZ
01.2014 - 01.2015
- Worked with Cigna insurance accounts
- Managed inbound and outbound calls to ensure all orders were correct and insurance information was current
- Ensured appropriate DME was sent to correct patient
- Collected referral and prior authorization information from providers, patients, and insurances
- Checked for patient benefit information and eligibility of devices being ordered.
Education
Associate of Science - Nursing
Victor Valley Community College
Victorville, CA12.2002
Vocational Certificate - Practical Nursing
Four D College
Colton, CA01.1995
Skills
- Handling Customer Complaints
- Decision Making
- Recruitment and Hiring
- Adaptable and Resilient
- Attention to Detail
- Documentation and Recordkeeping
- Confidence and Drive
- Honesty and Integrity
Timeline
Office Coordinator
Soli Organics
04.2017 - Current
Patient Care Assistant
Arrowhead Hospital
04.2015 - 07.2018
DME Coordinator
CareCentrix
01.2014 - 01.2015
Associate of Science - Nursing
Victor Valley Community College
Vocational Certificate - Practical Nursing
Four D College