Michael Diley
Raymore,MO
Summary
A highly motivated, trained, and skilled service technician looking to bring years of extensive technical and service skills to a dynamic and exciting work environment, while expanding knowledge and skills in the technical field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Technician V
SPECTRUM COMMUNICATIONS
KANSAS CITY , MO
2017.03 - Current
- Performed quality inspections on previous service calls
- Solved customers’ issues by way of troubleshooting
- Determined underlying causes by discussing system issues with customer
- Assisted in implementing new DOCSIS 3.1 internet service in Kansas City Market
- Mentored and Trained Install Technicians
Field Service Technician
COX COMMUNICATIONS
TULSA , OK
2014.11 - 2017.01
- Performed quality inspections on previous service calls
- Diagnosed system issues by way of troubleshooting
- Solved system issues by researching underlying diagnostic problems
- Coached customers’ on proper use of cable and internet equipment
- Organized & Maintained clean work space
Aircraft Mechanic
KRT AVIATION
TULSA , OK
2014.02 - 2014.11
- Performed maintenance routines IAW aircraft maintenance records
- Assisted in Aircraft Avionics upgrades and installs
- Responded to aircraft problems that required immediate attention
- Organized workstation for ease of use
Saw Operator/Inspector
PARAGON INDUSTRIES
GLENPOOL , OK
2013.02 - 2014.02
- Inspected steel pipe for any signs of fatigue or cracks
- Trained to use oscilloscope for inspection purposes
- Maintained OSHA safety procedures
Education
Aviation Maintenance Technician Program - Aviation Maintenance
Tulsa Technology Center
Tulsa, OKHigh School Diploma - undefined
JENKS HIGH SCHOOL
Skills
- Hardware and software installation
- Technical Analysis
- Issue escalation
- Safety standards and protocols
- Top Tier Monthly Performance
- Senior Technician and Mentor
Certification
AMT Certificates- Received AMT Airframe Certificate-April 2012, AMT Power-plant Certificate-January 2012, AMT Generals Certificate-May 2010, Jones NCTI Certificates Received Cable Installer Technician, Certificate-October 2016 Cable Installer Certificate-December 2015, NCTI FTIV-FT V- October 2020, NCTI FTV-FTVI, December 2020
Timeline
Field Technician V
SPECTRUM COMMUNICATIONS
2017.03 - Current
Field Service Technician
COX COMMUNICATIONS
2014.11 - 2017.01
Aircraft Mechanic
KRT AVIATION
2014.02 - 2014.11
Saw Operator/Inspector
PARAGON INDUSTRIES
2013.02 - 2014.02
Aviation Maintenance Technician Program - Aviation Maintenance
Tulsa Technology Center
High School Diploma - undefined
JENKS HIGH SCHOOL
AMT Certificates- Received AMT Airframe Certificate-April 2012, AMT Power-plant Certificate-January 2012, AMT Generals Certificate-May 2010, Jones NCTI Certificates Received Cable Installer Technician, Certificate-October 2016 Cable Installer Certificate-December 2015, NCTI FTIV-FT V- October 2020, NCTI FTV-FTVI, December 2020