Vyshonna (Shonna) Butler
Atlanta,GA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Seeking a full time position in your establishment in which my characteristics and customer service skills can be utilized to widen my bartending experience and give me the ability to work my way up at your establishment. I hope to be in contact. Thanks for your time.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Upper Echelon Bartending & Events
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Store Manager
Aldi
12.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Create and accommodate employees availability in schedule making while maintaining budget.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Bartender
The Rusty Nail Pub
07.2020 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Service Manager
Home Depot
01.2019 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Server
Hooters
10.2017 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Mixology/Bartender Certification - Mixology/Bartending
Atlanta Professional Bartending School
Atlanta, GA07.2023
High School Diploma -
Centennial High School
Roswell, GA2018
Skills
- Liquor, Beer and Wine Knowledge
- Cash Register Operation
- Safe Serving Knowledge
- Team Leadership
- Staff Management
- Staff Training
- Customer Service
Certification
- Certified Bartender, Atlanta Professional Bartending School
Timeline
Bartender
Upper Echelon Bartending & Events
03.2023 - Current
Bartender
The Rusty Nail Pub
07.2020 - 08.2022
Store Manager
Aldi
12.2019 - Current
Customer Service Manager
Home Depot
01.2019 - 12.2019
Server
Hooters
10.2017 - 11.2019
Mixology/Bartender Certification - Mixology/Bartending
Atlanta Professional Bartending School
High School Diploma -
Centennial High School
- Certified Bartender, Atlanta Professional Bartending School
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