Justin Durham
Middleburg,KY
Summary
Highly effective at anticipating and accommodating customer/client needs. Friendly, punctual and enthusiastic team player. Effective time-management skills. Hardworking employee who thrives under pressure and goes above and beyond.
Overview
14
14
years of professional experience
Work History
Service Team Leader, Server, Bartender, Expo
Cheddar's Scratch Kitchen
Danville, KY
07.2015 - Current
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and assisting the host stand to seat guests in a timely manner
- Regularly assist coworkers, stock inventory, and maintains situational awareness to ensure a successful shift
- Experienced in customer and quality service
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members
- Mentored staff in customer service best practices, fostering a positive team environment.
- Led service team to enhance guest satisfaction through effective communication and training.
- Streamlined operational workflows, reducing wait times and improving table turnover rates.
Hardware/Lawn & Garden Associate
Lowes Home Improvement
Danville, KY
10.2022 - 09.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers in selecting appropriate plants, tools, and fertilizers for landscaping projects.
Driver Manager
Kivi Bros. Trucking
Harrodsburg, KY
06.2020 - 02.2021
- Addressed driver communications and provided required data to drivers.
- Coordinated with drivers to organize timely pickup and delivery.
- Conducted research to address shipping errors and packaging mistakes.
- Implemented and supported company quality and safety improvement efforts.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Created and enforced detailed organization processes to increase performance quality standards for the team.
- Supervised daily operations of driver schedules, ensuring timely deliveries and efficient route management.
- Implemented safety protocols to enhance compliance and reduce incidents within the driving team.
Forklift Driver & Inventory Management
Goose Creek Candle
Liberty, KY
03.2021 - 09.2022
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Communicated with floor managers to determine merchandise placement.
- Unloaded materials and goods at designated locations for best project availability.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Unloaded trucks and rail cars and moved materials to staging area.
- Examined shipments for quality and accuracy.
Production Operator
American Wood Fibers Inc.
Lebanon, KY
08.2019 - 05.2020
- Operated large machinery and robotics to carry out production tasks.
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed preventive maintenance to maintain optimal productivity and increase equipment lifetime.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Inspected final products to assess compliance with quality standards and established tolerances.
Community Advisor
Berea College EcoVillage
Berea, KY
01.2013 - 07.2013
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources
- Developed and implemented training classes to educate team members and community residents
- Organized events for the community to promote diversity, safety, entrepreneurship, and opportunity for students after college.
- Performed routine inspection on apartments, being readily available to assist residents with maintenance.
- Implemented cost-saving initiatives
- Facilitated community engagement initiatives to enhance resident participation and collaboration.
- Developed educational programs focused on sustainability and ecological practices for residents.
Shift Manager
McDonald's Restaurant
Liberty, KY
05.2014 - 07.2015
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided friendly and attentive service
- Assemble and organize staff to meet satisfactory results for the customer and crew
- Delivered quality service by providing a warm and welcoming environment
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and developed team members on service excellence and operational standards.
Custodian
Berea College Facilities Management
Berea, KY
08.2012 - 05.2013
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Dismantled, cleaned and replaced light fixtures.
- Dusted all furniture and fixtures thoroughly and carefully.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Mowed, trimmed and maintained exterior building spaces on regular schedule.
- Inspected facility and grounds and picked up any trash.
- Assembled basic furniture and supplies for classrooms.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Followed safety standards and established procedures when handling, mixing and storing hazardous chemicals.
Education
Some College (No Degree) -
Berea College
Berea, KYHigh School Diploma -
Casey County High School
Liberty2012
Skills
- Organized and efficient
- Courteous, professional demeanor
- High energy
- Quick problem solver
- Committed team player
- Customer Service
- Problem Resolution
- Time Management
- Continuous Improvements
- Work Prioritization
Timeline
Hardware/Lawn & Garden Associate
Lowes Home Improvement
10.2022 - 09.2023
Forklift Driver & Inventory Management
Goose Creek Candle
03.2021 - 09.2022
Driver Manager
Kivi Bros. Trucking
06.2020 - 02.2021
Production Operator
American Wood Fibers Inc.
08.2019 - 05.2020
Service Team Leader, Server, Bartender, Expo
Cheddar's Scratch Kitchen
07.2015 - Current
Shift Manager
McDonald's Restaurant
05.2014 - 07.2015
Community Advisor
Berea College EcoVillage
01.2013 - 07.2013
Custodian
Berea College Facilities Management
08.2012 - 05.2013
Some College (No Degree) -
Berea College
High School Diploma -
Casey County High School