Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Federico Pepe

Aventura

Summary

Versatile and results-oriented professional with over 5 years of supervisory experience across the Security, Sales, and Valet industries. Skilled in leading teams, ensuring compliance and safety, and driving customer satisfaction through strong leadership and communication. University graduate with a solid academic foundation and proven ability to adapt to fast-paced environments, manage high-pressure situations, and build lasting client relationships. Recognized for reliability, attention to detail, and a strong work ethic that fosters team success and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Supervisor

First Services Residential
Miami
07.2021 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Check in/out all contractors and vendors
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Supervise a staff of 3 as the shift supervisor and other shifts when manager not on duty.
  • Report to loss Prevention Manager and Director of operations
  • Deal with Residents on any concerns
  • Check in/out employee keys daily with inventory check.
  • Work on building wide projects with director of operations. Such as installation of new KeyTracer Box for all Resident Emergency Keys.
  • Installation of Ms-Shift Security Software. Installation of LenelS2 Access Control System.

Valet Supervisor

Reef Parking
Sunny Isles, FL
02.2020 - 07.2021
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
  • Helped guests unload and load luggage.
  • Drove varied vehicles, including luxury and sports models, safely and legally.

Sales Associate

Vineyard Vines
AVENTURA
05.2018 - 02.2020
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
  • Helped guests unload and load luggage.
  • Drove varied vehicles, including luxury and sports models, safely and legally.

Education

Bachelor of Arts - Criminal Justice

Florida Atlantic University
Boca Raton, FL
08-2024

High School Diploma -

Dr Michael M Krop Senior High
Miami, FL
05-2019

Skills

  • Team leadership
  • CCTV monitoring
  • Staff management
  • Security personnel training
  • Customer Service
  • Problem Solving
  • Effective communication
  • Sense of urgency
  • Critical thinker

Certification

  • Microsoft Certified
  • CPR Certified
  • Security D License

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Professional

Timeline

Security Supervisor

First Services Residential
07.2021 - Current

Valet Supervisor

Reef Parking
02.2020 - 07.2021

Sales Associate

Vineyard Vines
05.2018 - 02.2020

Bachelor of Arts - Criminal Justice

Florida Atlantic University

High School Diploma -

Dr Michael M Krop Senior High

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