Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fei Wong

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Pabu(Mina Group)
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Quickly developed relationships with customers, and maintained positivity while servicing up to 7 tables during prime-time hours
  • promote food items with the highest margin
  • Exceeded sales targets by up-selling appetizers and drinks based on specific tastes and interests of diners
  • Established menu knowledge, and built rapport with customers
  • Provided food and drink suggestions based on diner interests to increase up-sell rate and provide an exceptional experience for diners
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Copartner

E Molto Buono(Fine Dining)
10.2015 - Current
  • Hired front-of-house employees for restaurant operations
  • Collaborated with developer to launch a website and online ordering system
  • Developed and documented restaurant opening and closing procedures
  • Established group chat system to encourage communication with staffs
  • Resolved customer complaints

Manager

Amina Square Cuisine(Fine Dining)
07.2014 - 05.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Quickly building rapport with customers to understand their needs and tastes
  • Trained 15 or above server staff on best practices, and provided feedback to junior staff to improve customer satisfaction
  • Assisted management team with a menu re-structure to promote food items with the highest margin
  • Managed the seating arrangement, and assigned servers to table sections

Server

Amina Modern European(Fine Dinning)
09.2013 - 07.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High-diploma - Beauty Science

Hong Kong Institute of Vocational Education
Hong Kong
11.2016

Foundation-diploma - Hotel And Hospitality Management

Hong Kong Institute of Vocational Education
Hong Kong
07.2014

Skills

  • Problem solving
  • Team coaching & leadership
  • Customer retention
  • Multitasking
  • Detail-oriented
  • Time management
  • POS systems
  • Sales
  • High-Volume Dining
  • Food and Beverage Pairings

Certification

  • Premier Food Safety

(California Food Handler Training Certificate Program)

  • Alcoholic Beverage Control

(California Department Certificate Program)

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
English
Professional Working

Timeline

Server

Pabu(Mina Group)
03.2023 - Current

Copartner

E Molto Buono(Fine Dining)
10.2015 - Current

Manager

Amina Square Cuisine(Fine Dining)
07.2014 - 05.2016

Server

Amina Modern European(Fine Dinning)
09.2013 - 07.2014

High-diploma - Beauty Science

Hong Kong Institute of Vocational Education

Foundation-diploma - Hotel And Hospitality Management

Hong Kong Institute of Vocational Education

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Fei Wong