Feini Seuvaai
Crowley,TX
Summary
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
6
6
years of professional experience
Work History
Customer Account Representative
Monterey Financial Services
10.2019 - Current
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Improved response times, efficiently managing high-volume inquiries and requests.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Supported customer satisfaction through regular follow-up and communication.
- Processed client payments and updated accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Vista High School
VistaSkills
- Communication and negotiations
- Organization skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
- Data entry skills
- Documentation skills
- Self motivation
- Goal setting
Timeline
Customer Account Representative
Monterey Financial Services
10.2019 - Current
Vista High School
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