Summary
Work History
Overview
Education
Skills
Interests
Timeline
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Felecia Taylor

Felecia Taylor

Executive Director, Senior Operations Manager
HOUSTON,TX

Summary

I am a hands-on operations and process improvement leader who thrives on turning organizational chaos into calm, efficient, and scalable systems. Over the past 15+ years, I’ve guided diverse teams across healthcare, non-profits, professional services, and high-volume labs to work smarter and deliver better results.My leadership style is centered on people and processes. I’ve managed teams of over 50 employees, always focusing on workforce planning and performance management that builds trust and boosts productivity. I don’t just look at spreadsheets; I look at how work actually gets done. By combining a practical approach with Lean Six Sigma principles, I help organizations spot hidden bottlenecks, cut unnecessary costs, and build smooth, cross-functional workflows that everyone can get behind.Whether collaborating in an office, managing a remote team, or navigating a complex enterprise environment, my goal remains the same: to translate tough operational hurdles into clear, measurable wins for quality, cost, and service delivery.

Core Strengths

Operational Excellence: Operations Management • Process Optimization • Workflow Excellence

People Leadership: Team Building & Mentorship • Workforce Planning • Cross-Functional Collaboration Performance & Strategy: KPI Tracking • Strategic Planning • Continuous Improvement (Lean Six Sigma)Business Management: Cost Reduction • Stakeholder & Vendor Coordination • Quality & Compliance

Work History

Operations Manager/Provider Relations Specialist

CMS ONSITE COUNSELING
Houston, Texas
11.2019 - Current
  • Interview, hire, and oversee staff to include in office receptionists, billers, and paralegals, as well as the clinical staff for HISD
  • Establish relationships with HISD administrators, local leaders, community members, as parents to support and promote program initiatives
  • Promote community awareness through care conferences, printed marketing material, emails, and texts

Executive Director

TAYLORED BLESSINGS LTD
Indianapolis, Indiana
11.2014 - Current
  • Drafted scope of business; mission and vision statements to obtain articles of incorporation
  • Cultivated and maintained relationships with local social workers, churches, schools, and landlords- ensuring prudent usage of assets/donations
  • Partnered with community leaders and organizations to develop and implement fundraising and distribution plans
  • Volunteer projects across the US for natural disasters

Assistant- Shift Coordinator

GULF COAST REGIONAL BLOOD CENTER
Houston, Texas
10.2017 - 12.2018
  • Performed interviews, trained, scheduled, monitored, and evaluated competency/performance of lab techs
  • Supervised/assigned PTO, LMS, and adherence
  • Creation and revision of SOP's/Job aids which led to an overall annual profit increase of 20%
  • Coached and delegated staffing to increase productivity and omit overtime
  • Quality control of production to ensure purity, potency, and safety fo blood products produced
  • Compiled reports regarding goals, needs, production of blood products, and findings
  • Received Multiple awards prior to and including personally saving the lab an estimated 30K due to the discovery of defective blood bags

Intake Specialist/Assistant ADON

HARBOR HOSPICE
Houston, Texas
10.2016 - 09.2017
  • Collaborated with staff and medical facilities for optimal patient care and bed occupancy
  • Monitored and assessed the implementation and cohesive documentation of care plans and notes
  • Generated census, insurance, intake, referral, and billing reports for interdepartmental use
  • Maintained NP/MD visit schedules, as well as assist with documentation/completion of death certificates and transportation
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

PM Sort Lead/Supervisor of Distribution Operations

LGSTX ABX CARRIER
Indianapolis, Indiana
10.1998 - 10.2016
  • Supervised, trained, and scheduled the nightly mail sort team to handle USPS mail products/parcel
  • Ensured that operations and logistics staff comply with Federal, Postal, and OSHA regulations
  • Reviewed, forecasted, and monitored mail volume to ensure cost and time efficiency
  • Trained transportation and sort employees on the safety and use of equipment, resulting in an award for the least safety incidents of any shift in 2015

Self Pay Collector/Registrar Coordinator

UNIVERSITY PEDIATRIC ASSOCIATES
01.2009 - 01.2016
  • Facilitated and improved the process of sharing and storing of PHI by consulting with clinical and IT staff through in-services and researching/testing software
  • Management and coordination of various areas of the revenue cycle such as: registration, insurance verification, authorizations, A/R, and, collections
  • Negotiated, calculated, approved, scheduled, and applied agreed budget and insurance payments
  • Proofread and assessed admissions, registration forms, insurance information, in a straightforward manner to forecast self-pay projection, and reported the findings to multidisciplinary teams concisely.

Overview

28
28
years of professional experience

Education

Associate of Applied Science - Health Information Technology

DEVRY UNIVERSITY
12.2011

Bachelor of Science - Healthcare Management

WGU

Skills

  • 15 years of supervising 20 employees in production and medical office environments
  • Creation and revision of visual job aids and SOPs
  • CRM, MS, Billing, and Product Management Software
  • Cost data analysis to include reduction and containment
  • Multidisciplinary Collaboration and Reporting
  • Hiring and Training
  • Customer Service
  • Coaching and counseling
  • Business management
  • Contract management
  • Program leadership
  • Team leadership, training, and development
  • Program management
  • Operations management
  • Growth management
  • Community engagement
  • Outreach programs
  • Staff management
  • Leadership development
  • Financial management

Interests

Community outreach. Volunteering. Blood donation. Philanthropic activities.

Timeline

Operations Manager/Provider Relations Specialist

CMS ONSITE COUNSELING
11.2019 - Current

Assistant- Shift Coordinator

GULF COAST REGIONAL BLOOD CENTER
10.2017 - 12.2018

Intake Specialist/Assistant ADON

HARBOR HOSPICE
10.2016 - 09.2017

Executive Director

TAYLORED BLESSINGS LTD
11.2014 - Current

Self Pay Collector/Registrar Coordinator

UNIVERSITY PEDIATRIC ASSOCIATES
01.2009 - 01.2016

PM Sort Lead/Supervisor of Distribution Operations

LGSTX ABX CARRIER
10.1998 - 10.2016

Bachelor of Science - Healthcare Management

WGU

Associate of Applied Science - Health Information Technology

DEVRY UNIVERSITY
Felecia TaylorExecutive Director, Senior Operations Manager