I am a hands-on operations and process improvement leader who thrives on turning organizational chaos into calm, efficient, and scalable systems. Over the past 15+ years, I’ve guided diverse teams across healthcare, non-profits, professional services, and high-volume labs to work smarter and deliver better results.My leadership style is centered on people and processes. I’ve managed teams of over 50 employees, always focusing on workforce planning and performance management that builds trust and boosts productivity. I don’t just look at spreadsheets; I look at how work actually gets done. By combining a practical approach with Lean Six Sigma principles, I help organizations spot hidden bottlenecks, cut unnecessary costs, and build smooth, cross-functional workflows that everyone can get behind.Whether collaborating in an office, managing a remote team, or navigating a complex enterprise environment, my goal remains the same: to translate tough operational hurdles into clear, measurable wins for quality, cost, and service delivery.
Core Strengths
Operational Excellence: Operations Management • Process Optimization • Workflow Excellence
People Leadership: Team Building & Mentorship • Workforce Planning • Cross-Functional Collaboration Performance & Strategy: KPI Tracking • Strategic Planning • Continuous Improvement (Lean Six Sigma)Business Management: Cost Reduction • Stakeholder & Vendor Coordination • Quality & Compliance
Work History
Operations Manager/Provider Relations Specialist
CMS ONSITE COUNSELING
Houston, Texas
11.2019 - Current
Interview, hire, and oversee staff to include in office receptionists, billers, and paralegals, as well as the clinical staff for HISD
Establish relationships with HISD administrators, local leaders, community members, as parents to support and promote program initiatives
Promote community awareness through care conferences, printed marketing material, emails, and texts
Executive Director
TAYLORED BLESSINGS LTD
Indianapolis, Indiana
11.2014 - Current
Drafted scope of business; mission and vision statements to obtain articles of incorporation
Cultivated and maintained relationships with local social workers, churches, schools, and landlords- ensuring prudent usage of assets/donations
Partnered with community leaders and organizations to develop and implement fundraising and distribution plans
Volunteer projects across the US for natural disasters
Assistant- Shift Coordinator
GULF COAST REGIONAL BLOOD CENTER
Houston, Texas
10.2017 - 12.2018
Performed interviews, trained, scheduled, monitored, and evaluated competency/performance of lab techs
Supervised/assigned PTO, LMS, and adherence
Creation and revision of SOP's/Job aids which led to an overall annual profit increase of 20%
Coached and delegated staffing to increase productivity and omit overtime
Quality control of production to ensure purity, potency, and safety fo blood products produced
Compiled reports regarding goals, needs, production of blood products, and findings
Received Multiple awards prior to and including personally saving the lab an estimated 30K due to the discovery of defective blood bags
Intake Specialist/Assistant ADON
HARBOR HOSPICE
Houston, Texas
10.2016 - 09.2017
Collaborated with staff and medical facilities for optimal patient care and bed occupancy
Monitored and assessed the implementation and cohesive documentation of care plans and notes
Generated census, insurance, intake, referral, and billing reports for interdepartmental use
Maintained NP/MD visit schedules, as well as assist with documentation/completion of death certificates and transportation
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
PM Sort Lead/Supervisor of Distribution Operations
LGSTX ABX CARRIER
Indianapolis, Indiana
10.1998 - 10.2016
Supervised, trained, and scheduled the nightly mail sort team to handle USPS mail products/parcel
Ensured that operations and logistics staff comply with Federal, Postal, and OSHA regulations
Reviewed, forecasted, and monitored mail volume to ensure cost and time efficiency
Trained transportation and sort employees on the safety and use of equipment, resulting in an award for the least safety incidents of any shift in 2015
Self Pay Collector/Registrar Coordinator
UNIVERSITY PEDIATRIC ASSOCIATES
01.2009 - 01.2016
Facilitated and improved the process of sharing and storing of PHI by consulting with clinical and IT staff through in-services and researching/testing software
Management and coordination of various areas of the revenue cycle such as: registration, insurance verification, authorizations, A/R, and, collections
Negotiated, calculated, approved, scheduled, and applied agreed budget and insurance payments
Proofread and assessed admissions, registration forms, insurance information, in a straightforward manner to forecast self-pay projection, and reported the findings to multidisciplinary teams concisely.
Overview
28
28
years of professional experience
Education
Associate of Applied Science - Health Information Technology
DEVRY UNIVERSITY
12.2011
Bachelor of Science - Healthcare Management
WGU
Skills
15 years of supervising 20 employees in production and medical office environments
Creation and revision of visual job aids and SOPs
CRM, MS, Billing, and Product Management Software
Cost data analysis to include reduction and containment
Multidisciplinary Collaboration and Reporting
Hiring and Training
Customer Service
Coaching and counseling
Business management
Contract management
Program leadership
Team leadership, training, and development
Program management
Operations management
Growth management
Community engagement
Outreach programs
Staff management
Leadership development
Financial management
Interests
Community outreach. Volunteering. Blood donation. Philanthropic activities.
Timeline
Operations Manager/Provider Relations Specialist
CMS ONSITE COUNSELING
11.2019 - Current
Assistant- Shift Coordinator
GULF COAST REGIONAL BLOOD CENTER
10.2017 - 12.2018
Intake Specialist/Assistant ADON
HARBOR HOSPICE
10.2016 - 09.2017
Executive Director
TAYLORED BLESSINGS LTD
11.2014 - Current
Self Pay Collector/Registrar Coordinator
UNIVERSITY PEDIATRIC ASSOCIATES
01.2009 - 01.2016
PM Sort Lead/Supervisor of Distribution Operations
LGSTX ABX CARRIER
10.1998 - 10.2016
Bachelor of Science - Healthcare Management
WGU
Associate of Applied Science - Health Information Technology
Talent Acquisition (Recruiter) & Retention Specialist at Foremost Family Health Centers HybridTalent Acquisition (Recruiter) & Retention Specialist at Foremost Family Health Centers Hybrid