Summary
Overview
Work History
Education
Skills
Timeline
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Felecia Teague

St Louis,MO

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using computer and/ or digital software to enhance operational efficiency.

Overview

23
23
years of professional experience

Work History

Dispatcher

Fedex Express
11.2019 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Customer Service Representative

Fedex Express
10.2008 - 11.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

DOT Handler/Driver

Fedex Express
03.2002 - 10.2008
  • Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
  • Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
  • Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.

Education

Business Administration And Management

Lemoyne Owen College
Memphis, TN

High School Diploma -

Jennings Senior High School
St Louis, MO
05-2000

Skills

  • Customer service
  • Problem resolution
  • Workplace safety
  • Valid Driver's license
  • Computer proficiency
  • Complaint handling
  • Attention to detail
  • Dispatch software
  • Flexible schedule
  • Time management
  • Shipping

Timeline

Dispatcher

Fedex Express
11.2019 - Current

Customer Service Representative

Fedex Express
10.2008 - 11.2019

DOT Handler/Driver

Fedex Express
03.2002 - 10.2008

Business Administration And Management

Lemoyne Owen College

High School Diploma -

Jennings Senior High School

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Felecia Teague