Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felecia Stoker

Oklahoma City,OK

Summary

Sharp and energetic travel agent successful at troubleshooting or handling customer support quickly and efficiently.

Organized and dependable. Also, successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities.




Overview

6
6
years of professional experience
1
1
Certification

Work History

Travel Agent

Costco Travel
10.2022 - Current
  • Arranged travel accommodations
  • Handles member calls in a friendly and efficient manner
  • Provided customers with best deals and well-researched travel options
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships


Paraprofessional

Moore Public Schools
11.2019 - 09.2022
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Administered tests and assessments to evaluate student progress and performance.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.
  • Took part in professional development workshops to boost skills.

Preschool Lead Teacher

A Step Above Learning Center
05.2018 - 01.2019
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Provided open and loving environment where children direct learning process.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Established guidelines for teacher performance, lesson planning and compliance with established procedures.
  • Reviewed facility environment, removed concerns and optimized for children's safety.
  • Motivated teaching staff to continually improve strategies and maximize student learning.
  • Established positive relationships with students and families.

Education

Associate of Applied Science - Business Management

Wright Career College
Overland Park, KS
2015

High School Diploma -

Moore High School
Moore, OK
05.2005

Skills

  • Travel Arrangements
  • Product Knowledge
  • Information Security
  • Call Management
  • Computer Proficiency
  • Problem Resolution
  • Critical Thinking
  • Client Relations
  • Travel Planning
  • Conflict Resolution
  • Customer Service

Certification

TICO

OPC

Timeline

Travel Agent

Costco Travel
10.2022 - Current

Paraprofessional

Moore Public Schools
11.2019 - 09.2022

Preschool Lead Teacher

A Step Above Learning Center
05.2018 - 01.2019

Associate of Applied Science - Business Management

Wright Career College

High School Diploma -

Moore High School

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Felecia Stoker