Felefele Salausa
Long Beach,CA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Partners in Diversity
Torrance, California
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Call Center Representative
NASG at American Honda Motor
Cypress, California
11.2021 - 12.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Warehouse Lead
NEC Logistics
Rancho Dominguez
06.2019 - 05.2021
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Performed cycle counts to verify physical stock against system-generated data.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Operated forklifts or pallet jacks to transport items.
Education
High School Diploma -
Long Beach Adult School
Long Beach, CA06-2023
Skills
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
Timeline
Customer Service Representative
Partners in Diversity
01.2023 - Current
Call Center Representative
NASG at American Honda Motor
11.2021 - 12.2022
Warehouse Lead
NEC Logistics
06.2019 - 05.2021
High School Diploma -
Long Beach Adult School