Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Felex Delien

Orlando,FL

Summary

Dynamic and detail-oriented professional with a diverse background in logistics, technical maintenance, and customer service. Transitioning to the IT field with a proven track record of effective problem-solving, adherence to safety protocols, and delivering high-quality results in demanding environments. Experience as a Package Handler at Amazon honed logistics and teamwork skills, while role as a Power Generator Specialist in the U.S. Army provided technical expertise in equipment maintenance and installation. Brief tenure as a Housekeeper at Rosen Hotels developed a strong foundation in customer service and operational efficiency. Seeking to leverage this unique blend of skills and experience in a new career within the IT industry, utilizing CompTIA A+, Net+, and Sec+ certifications.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Package Handler

Amazon
11.2023 - 10.2024
  • Sort packages based on destination and priority
  • Assist in loading and unloading trucks with packages
  • Followed safety regulations to maintain safe work environment.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.

Power Generator Specialist

US Army
12.2019 - 09.2023
  • Performed maintenance and repairs on power generation equipment
  • Installed and operated electrical power generation systems and related equipment

Housekeeper

Rosen Hotels
03.2019 - 11.2019
  • Cleaned and sanitized guest rooms, including making beds, changing linens, dusting, vacuuming and cleaning bathrooms
  • Maintained cleanliness in public areas, including lobbies, hallways, and restrooms

Education

Cyber Warrior Program

MyComputerCareer
09.2024

Skills

  • Operating Systems: Windows XP, Windows7, Windows10, Mac OSX, Ubuntu, Android/iOS, Windows Server2008, Windows Server2012
  • Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, Windows built-in) various applications
  • Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory
  • Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers,3D printing

Certification

Certification: CompTIA A+, Net+, Sec+

Training

  • MyComputerCareer | Cyber Warrior Program | Full-Time | Live Online | Graduate September2023
  • Over400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications
  • Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed
  • Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users
  • Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems
  • Generated and verified physical security algorithms for software, firmware, and hardware
  • Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance

Timeline

Package Handler

Amazon
11.2023 - 10.2024

Power Generator Specialist

US Army
12.2019 - 09.2023

Housekeeper

Rosen Hotels
03.2019 - 11.2019

Cyber Warrior Program

MyComputerCareer

Similar Profiles

CREATE PROFILE
Felex Delien