Felica Woods
Jackson,MS
Summary
Dynamic Patient Access Representative with extensive experience at UMMC, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through empathetic communication and efficient appointment scheduling. Skilled in HIPAA compliance and adept at multitasking, ensuring seamless service delivery in fast-paced healthcare environments.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
UMMC
06.2024 - Current
- Facilitated patient check-in and registration processes, ensuring accurate data entry in electronic health record systems.
- Assisted patients with insurance verification, clarifying coverage details and addressing inquiries effectively.
- Managed appointment scheduling for diverse medical services, optimizing workflow and minimizing wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery and patient satisfaction.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Patient Service Representative
Baptist Medical Center
07.2023 - 11.2024
- Managed patient inquiries through phone and in-person communication, ensuring timely resolution of issues.
- Scheduled appointments efficiently, optimizing provider availability and minimizing patient wait times.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Assisted patients in navigating insurance benefits, enhancing understanding of coverage options and financial responsibilities.
Assistant Account Manager
Healthcare Services Group
01.2020 - 07.2023
- Anticipated clients' needs by staying in touch on regular basis.
- Making sure patients rooms were cleaned up to standards
- Making sure my team were cleaning rooms correctly.
- Making sure the patients had everything they needed.
- Being a great leader and more
Account Executive - Payables and Receivables
Cintas
02.2000 - 01.2020
- Managed end-to-end accounts payable and receivable processes, ensuring timely transaction processing.
- Developed and maintained strong relationships with clients to optimize payment collections.
- Streamlined invoicing procedures, reducing discrepancies and improving cash flow efficiency.
- Led cross-functional teams in implementing new accounting software, enhancing reporting accuracy.
- Maintained records by imaging invoices, debits, and credits.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
- Streamlined client invoicing processes to ensure faster payment turnaround.
- Managed monthly closing of financial records and reporting, ensuring accuracy and timeliness.
Education
Associate of Science - Business Administration
Colorado Springs Tech
Colorado Springs, CO05-2016
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Information collection
- Fee collection
- Medical billing
- Patient identity verification
Timeline
Patient Access Representative
UMMC
06.2024 - Current
Patient Service Representative
Baptist Medical Center
07.2023 - 11.2024
Assistant Account Manager
Healthcare Services Group
01.2020 - 07.2023
Account Executive - Payables and Receivables
Cintas
02.2000 - 01.2020
Associate of Science - Business Administration
Colorado Springs Tech