Felicia Smith
Lansing,IL
Summary
Results-driven Processor Specialist IV: Expert in high-volume data entry and payment processing, consistently exceeding accuracy and compliance standards. Proven leader, training teams and delivering exceptional customer service in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Processor Specialist IV
Deluxe Corporation
01.2021 - Current
- Processed 500+ records daily with 99%+ accuracy, adhering to complex client instructions.
- Validated 15,000+ checks daily, ensuring regulatory compliance.
- Input and validated data from diverse documents (digital/physical), achieving 98% accuracy.
- Analyzed transactional data (including Caging) to optimize processing efficiency.
- Managed quality control and daily deposit reconciliations for accurate reporting.
- Applied balancing protocols, resolving discrepancies with 100% compliance.
- Provided guidance on procedures and benchmarks, improving workflow and client satisfaction.
- Consistently exceeded deadlines and accuracy benchmarks, ensuring high-quality results.
Principal Processor
Fiserv
07.2001 - 11.2019
- Prioritized order flow, assigning tasks to team, continually reducing processing time.
- Processed 15,000+ daily checks, ensuring regulatory compliance.
- Generated financial reports for senior management, supporting strategic decisions.
- Provided financial analysis for budgetary planning, aiding executive decision-making.
Customer Interaction Specialist
Meridian One
06.1998 - 06.2001
- Provided personalized service, guiding customers through the full purchasing process.
- Delivered prompt customer assistance and product introductions.
- Consulted with customers to identify needs and recommend optimal products.
Education
High School -
Dunbar Vocational High School
Chicago, IL06.1988
Skills
- Call Center Management
- Client Assistance Coordinator
- Client Relations Specialist
- Payment Processing Expert
- Accounts Receivable Expertise
- Lockbox Expertise
- Effective Public Speaking
- Paperwork management
- Data file transferring
Timeline
Processor Specialist IV
Deluxe Corporation
01.2021 - Current
Principal Processor
Fiserv
07.2001 - 11.2019
Customer Interaction Specialist
Meridian One
06.1998 - 06.2001
High School -
Dunbar Vocational High School
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