Shashawnda Gray
Kansas City,MO
Summary
Certified Clinical Medical Assistant with strong commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency. I’m also a versatile banking professional trained in wholesale and retail with extensive knowledge of lockbox processing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remittance Processor Specialist – Utility
Commerce Bank
05.2015 - 11.2023
- I work directly with the team to achieve daily and monthly goals. Coordinate the workflow to ensure quality assurance and end of day processing is closed accurately and timely. Research to resolve customer issues in a timely and professionally manner. Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology and management. Create and update procedure documents to ensure they are kept up to date and accurate. Train, support and mentor the efforts of the team. Review transactions, related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Collections Specialist/Customer Service
Client Services Incorporated
05.2011 - 05.2015
- Third party collections on delinquent consumer accounts. Responsible for arranging debt repayment or establish repayment schedules based on debtor's financial situations. Responsible for negotiating settlements on charged off credit card accounts with the consumer and or bankruptcy attorneys. Perform skip tracing to locate consumers. Achieve and maintain assigned collection quotas and production standards. Work dialer calls and scheduled dialer campaigns. Comply with FDCPA regulations and company collection procedures and policies. The ability to multi-task and listen effectively to the consumer while notating the consumer’s account. Ten Key by touch Alpha/Numeric.
Collections Supervisor
Client Services Incorporated
02.2014 - 02.2015
- Supervise Collection Representatives while coaching and answering questions pertaining to customer calls on a daily basis. Make changes in staffing as necessary based on day of week and other anticipated events. Assist with training of new hires. Make routine customer calls when needed. Take escalated calls from customers who want to speak with a supervisor. Prepare Excel reports as required. Assist with monthly monitors to observe employee demeanor, technical accuracy and conformity to company policies. Assist with the reviewing results of monthly monitors with Collection Representatives.
Education
Associate Degree - Certified Clinical Medical Assistant
University of Central Missouri
Lee Summit, Missouri11.2024
High School Diploma - General Studies
Southeast High School
Kansas City, MO05.1984
Skills
- Examination Preparation
- Vital sign monitoring
- Immunization administration
- Phlebotomy technique
- EKG monitoring
- CPR proficient
- HIPAA compliance
- Call center management
- Conflict resolution proficiency
- Quality assurance
- Negotiation competency
- Proficient with Microsoft Office
- Detail-oriented
- Excellent work ethic
- Problem-solving abilities
- Multitasking Abilities
- Customer service
- Reliability
- Excellent communication
- Adaptability and flexibility
- Proactive and Self-motivated
- Handling confidential materials
- Time management
- Bank reconciliation
- Professionalism
- Data entry and 10-key
Certification
NHA - Certified Clinical Medical Assistant
Timeline
Remittance Processor Specialist – Utility
Commerce Bank
05.2015 - 11.2023
Collections Supervisor
Client Services Incorporated
02.2014 - 02.2015
Collections Specialist/Customer Service
Client Services Incorporated
05.2011 - 05.2015
Associate Degree - Certified Clinical Medical Assistant
University of Central Missouri
High School Diploma - General Studies
Southeast High School
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