Felicia Allen
Memphis,TN
Summary
Results-driven professional with strong cash handling and customer service recovery skills. Demonstrated ability to enhance customer interactions and streamline processes in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Lead Cashier
Sprouts Farmers Market Inc, Grocery
Germantown, Tennessee
02.2026 - Current
- Managed cash register operations and ensured accurate cash handling.
- Assisted customers with purchases and provided friendly service.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues promptly and professionally.
- Collaborated with team members to streamline checkout processes.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Trained new cashiers on register functions and customer interaction.
Lead Registered Dental Assistant
University of Tennessee Health Science Center
Memphis, Tennessee
02.2008 - 12.2025
- Supervised dental assistants in daily clinic operations and patient interactions.
- Managed sterilization processes to ensure compliance with health regulations.
- Trained new staff on clinical procedures and patient care standards.
- Communicated effectively with patients regarding treatment procedures and care instructions.
- Collaborated with dental professionals to enhance service delivery and patient satisfaction.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Performed basic laboratory procedures such as taking impressions, pouring models and fabricating custom trays.
- Monitored inventory levels of supplies and materials used in the office.
- Provided support to new hires while they learn the duties associated with being a Registered Dental Assistant.
- Provided chairside assistance during all dental procedures in accordance with established protocols.
- Participated in continuing education courses related to advancements in dental technology or best practices within the field.
- Sterilized instruments and equipment between uses according to OSHA standards.
- Collaborated closely with dentists to ensure optimal outcomes for patients undergoing complex treatments.
- Ensured compliance with safety regulations set forth by local, state and federal laws.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Customer Service Representative
Arise
Remote
06.2017 - 07.2018
- Assisted customers with inquiries through phone and online chat.
- Resolved customer issues by troubleshooting and providing effective solutions.
- Maintained accurate customer records in the company's database system.
- Educated customers on product features and services to enhance satisfaction.
- Handled escalated complaints professionally to ensure customer retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
HIM Clerk II
Baptist Memorial Hospital Memphis
Memphis, Tennessee
06.2004 - 12.2007
- Managed patient records and ensured accurate data entry in electronic systems.
- Assisted medical staff with clerical tasks and coordinated patient scheduling.
- Processed insurance verifications and maintained compliance with hospital policies.
- Supported billing processes by preparing and submitting required documentation timely.
- Answered phones in a courteous manner while providing excellent customer service.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Data Entry Clerk
Sales Link
Memphis, Tennessee
01.2000 - 01.2002
- Entered customer orders into database accurately and efficiently.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed data for discrepancies and corrected errors promptly.
- Identified, corrected, and reported data entry errors.
- Contacted customers via phone or email to address data inquiries.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Generated reports on data trends to support sales initiatives.
Education
Some College (No Degree) - Medical Office
Concorde Career College
Memphis, TNSome College (No Degree) - Registered Dental Assistant
Concorde Career College
Memphis, TNSkills
- Point-of-sale systems
- Cash register operations
- Cash handling
- Customer service recovery
- Customer relationship management
- Training and mentoring
- Inventory management
- Data entry accuracy
- Remote Data Entry
- Axium Dental Software
- Dental procedures
Timeline
Lead Cashier
Sprouts Farmers Market Inc, Grocery
02.2026 - Current
Customer Service Representative
Arise
06.2017 - 07.2018
Lead Registered Dental Assistant
University of Tennessee Health Science Center
02.2008 - 12.2025
HIM Clerk II
Baptist Memorial Hospital Memphis
06.2004 - 12.2007
Data Entry Clerk
Sales Link
01.2000 - 01.2002
Some College (No Degree) - Medical Office
Concorde Career College
Some College (No Degree) - Registered Dental Assistant
Concorde Career College