Savana Miller
Wells
Summary
Results-driven Lead Cashier with over four years of experience in cash operations and staff training. Specializes in cash handling, customer service, and inventory management. Expertise in resolving customer issues and implementing upselling strategies to enhance operational efficiency and support business success.
Overview
8
8
years of professional experience
Work History
Lead Cashier
Pilot Travel Centers
Wells
11.2023 - Current
- Oversaw daily cash operations, ensuring adherence to company policies and maintaining operational integrity.
- Handled customer transactions efficiently using point-of-sale systems.
- Addressed customer inquiries and complaints effectively, fostering positive customer relationships.
- Trained new cashiers on register procedures and customer service standards.
- Enhanced sales opportunities through targeted upselling and cross-selling, contributing to overall revenue growth.
- Maintained a clean and organized work environment, enhancing customer satisfaction.
- Provided support during peak hours to optimize customer service delivery.
- Monitored inventory levels, reporting discrepancies to management promptly.
Assistant Manager
SUBWAY®Restaurants
Elko
08.2020 - 12.2022
- Supervised daily operations to ensure efficient restaurant functionality.
- Handled customer inquiries and resolved issues to boost overall satisfaction.
- Trained and mentored new team members on company policies and procedures to enhance team readiness.
- Managed inventory levels to ensure stock availability and maintain product freshness.
- Implemented health and safety standards to maintain a clean environment.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
- Monitored employee attendance, timekeeping, and payroll records for accuracy.
- Provided guidance to junior staff on tasks, projects, and objectives.
Cashier
Loves Travel Stop
Wells
06.2018 - 12.2020
- Oversaw cash register operations, ensuring strict compliance with cash handling practices.
- Processed customer transactions with accuracy and efficiency in a high-traffic travel stop.
- Operated cash register and POS systems to accept payments via cash, check, and credit card.
- Assisted customers with inquiries and provided prompt product information.
- Addressed customer complaints effectively, upholding company policy and enhancing customer satisfaction.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to facilitate smooth store operations during peak hours.
- Educated new team members on cash register operations, stock procedures, and customer service standards.
Education
High School Diploma -
Wells High School
Wells, NV06-2020
Skills
- Point-of-sale systems
- Cash handling and transactions
- Inventory management
- Upselling techniques
- Training and mentoring
- Staff scheduling
- Customer assistance
- Problem solving
- Time management
- Workflow coordination
- Team accountability
Timeline
Lead Cashier
Pilot Travel Centers
11.2023 - Current
Assistant Manager
SUBWAY®Restaurants
08.2020 - 12.2022
Cashier
Loves Travel Stop
06.2018 - 12.2020
High School Diploma -
Wells High School