Felicia Alleyne
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Direct Support Professional
HeartShare Human Services of New York
04.2023 - Current
- This includes ensuring implementation of individual's services, goals and outcomes in relation to program-based and community inclusion activities.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development to 8 individuals.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Recorded status and duties completed in logbooks for management.
Director Support Professional
Jewish Board Of Family And Children Services
08.2014 - 06.2020
- Administered medications and treatments as prescribed by healthcare providers and monitored clients' physical, mental, and emotional conditions, promptly reporting any changes.
- Led patient or group recreational activities for enhanced patient outcomes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development 10 individuals.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Excellent communication skills, both verbal and written.
Sales Associate
Victoria's Secret & PINK
04.1999 - 07.2014
- Utilized cross-selling techniques to introduce customers to complementary products, increasing 50% average transaction size.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
St. Lucy Secondary
Barbados, WIData Entry -
Frederick Douglass Academy Iv Secondary School
Brooklyn, NYSkills
- Compassionate Caregiving
- Filing and data archiving
- Word Processing
- CPR Certification
- Medical chart documentation
- First Aid Certification
- Vitals Monitoring and Documentation
Organization
HeartShare Human Services of New York
Reports To
Program Supervisor or Manager
Additional Information
Please note that this job description can be amended at any time due to changing agency and program needs.
Job Description
The Direct Support Professional (DSP) is responsible for implementing person-centered services for each individual. This includes ensuring implementation of the individual's services, goals and outcomes in relation to program-based and community inclusion activities. In addition, the Direct Support Professional is directly responsible for the individual's overall physical and emotional well-being.
Witness
Felicia Alleyne, 02/27/23
Revisions
- 9/20/20, 1
Personal Information
Title: Direct Support Professional
Timeline
Direct Support Professional
HeartShare Human Services of New York
04.2023 - Current
Director Support Professional
Jewish Board Of Family And Children Services
08.2014 - 06.2020
Sales Associate
Victoria's Secret & PINK
04.1999 - 07.2014
High School Diploma -
St. Lucy Secondary
Data Entry -
Frederick Douglass Academy Iv Secondary School
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