Sandra Avila
Culver City,CA
Summary
Dynamic Administrative Assistant with a proven track record at Dr. Silver and Dr. Taketa, excelling in patient care advocacy and professional communication. Expert in managing multi-line phone systems and enhancing operational efficiency through innovative solutions. Recognized for building strong customer relationships and maintaining meticulous records while adhering to HIPAA guidelines.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Dr. Silver and Dr. Taketa
2901 Wilshire Blvd #100
09.1987 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
Associate of Arts - Liberal Arts
Santa Monica College
Santa Monica, CA05-1987
Skills
- Mail handling
- Reception oversight
- Memo preparation
- Check processing
- Records retrieval
- Filing
- Letter preparation
- Scheduling
- Research
- Professional communication
- Customer service
- Appointment scheduling
- Patient care advocacy
- Cash deposit preparation
- Business correspondence
- Clerical support
- Recordkeeping
- Calendar management
- Grammar
- Insurance processing
- Multi-line telephone system operation
- Data entry
- Strong problem solver
- Customer relations
- Dedicated team player
- Office equipment maintenance
- Administrative support
- Purchase orders organization
- Recordkeeping and bookkeeping
- Transporting files
- Data management
- Multi-line phone proficiency
- Transcription and dictation
- Training and coaching
- Data collection
- Insurance eligibility verification
- Scheduling and calendar management
- Writing reports
- Coordination
- Customer and client relations
- Computer skills
- Highly organized
- Inventory systems
- Prioritization
- Correspondence writing
- Document management
- Office management
- Credit and collections
- Mail distribution
- Office supply management
- Microsoft Word
- Email management
- Data entry documentation
- administer training modules
Timeline
Administrative Assistant
Dr. Silver and Dr. Taketa
09.1987 - Current
Associate of Arts - Liberal Arts
Santa Monica College