FELICIA BLACK
Lithonia,GA
Summary
Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
Dedicated professional with excellent experience in client and customer relations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Assistant
Kids-R-Chefs Educational Academy
01.2024 - Current
- Provides office management with optimal efficiency and attention to detail
- Assists Owner and Director with all Administrative functions including creating reports, proposals, sending emails and managing calendars
- Manages schedules, calendars and productivity of staff and faculty
- Conducts research on processes, procedures, deadlines and criteria for Government contracts/grants and programs to help benefit the needs of the Academy and the youth, adults and Seniors in attendance
- Maintaining files, documentation, supplies and materials to accommodate all staff and faculty.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Travel Advisor (Part-Time)
Making My Mark Travels
05.2017 - Current
- Recruit, coach, train and develop an international team of agents and representatives
- Resolves key issues/concerns to retain loyal business and increase client satisfaction
- Creates detailed itineraries according to client’s preferences and coordinates all aspects of the travel experience
- Advises clients and trains agents regarding destinations, cultures, customs, weather, and activities
- Conducts research on various destinations as well as industry trends
- Builds and maintains rapport with travel and tour suppliers and vendors using CRM and supplier portals.
Auditor/Residential Support Business Analyst
RR Donnelley/Covius Global Real Estate Servicing
04.2013 - 04.2019
- Quality checked 25-30 mortgage loan files daily for accuracy and data integrity
- Analyzed and reviewed legal residential mortgage loan documents for the purpose of indexing for underwriting review
- Scanned documentation and files for easy follow-up
- Contacted depositors and employers to facilitate reverification of assets and employment.
Education
General Studies
Georgia State University
Atlanta, GA05.1988
Culinary & Dietary Studies
Art Institute of Atlanta
Atlanta, GA04.2021
High School Diploma -
Fulton High School
Atlanta, GA06.1986
Skills
- Time Management
- Analytical & Critical Thinking
- Records Maintenance
- Strategic Relationship-Building
- Teamwork & Collaboration
- Customer Satisfaction
- Organization & Multitasking
- Interpersonal Skills
- Account Management
- Quality Control & Assurance
- Compliance
- Policies and Process
- PeopleSoft management
- CRM management
- Data Entry: 12000kpsh
Certification
- Certificate in Business Management, Clayton State College - 3/2021
Timeline
Executive Assistant
Kids-R-Chefs Educational Academy
01.2024 - Current
Travel Advisor (Part-Time)
Making My Mark Travels
05.2017 - Current
Auditor/Residential Support Business Analyst
RR Donnelley/Covius Global Real Estate Servicing
04.2013 - 04.2019
General Studies
Georgia State University
Culinary & Dietary Studies
Art Institute of Atlanta
High School Diploma -
Fulton High School