Felicia Breuss
Talent
Summary
Dedicated healthcare professional with a strong work ethic and teamwork skills. Committed to ensuring donor safety through expert venipuncture and medical screenings. Focused on delivering compassionate care while enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Platelet Collections Specialist
American Red Cross
Medford
04.2025 - Current
- Collects whole blood, red cells, platelets, and plasma through venipuncture, ensuring donor comfort and safety
- Prepares for phlebotomy using aseptic technique to ensure the safety of both the donor and the recipient
- Configures automated cell-separating devices based on individual donor specifications to optimize collection efficiency
- Manages medical supply stock and ordered inventory to maintain operational readiness and support collection activities
Patient Service Representative
Asante Physician Partners
Talent and White City
09.2023 - 04.2025
- Utilized EPIC electronic health records system for patient registration, insurance/billing information, and medical records requests
- Verified insurance coverage through authorized websites before appointment day
- Scheduled patient appointments according to provider availability and clinic needs
- Maintained confidentiality of patient information and ensured compliance with HIPAA regulations
Blood Collections Specialist
American Red Cross
Medford
12.2018 - 09.2023
- Performed phlebotomy procedures and blood collections for laboratory testing and life-saving transfusions
- Managed blood drive operations from setup to end-of-day closing, ensuring smooth execution and donor engagement
- Oversaw regulated tasks by staff and volunteers to uphold donor safety, compliance, and quality standards in blood collection
- Conducted medical screenings and assessed donor eligibility in accordance with established safety guidelines
- Verified donor identities and managed confidential demographic information using electronic registration systems
- Delivered compassionate donor care, ensuring safe and efficient donation experiences while addressing donor needs
Education
Medical Coding Specialist Program -
Eastern Gateway Community College (online)
Steubenville, OH05-2023
Phlebotomy Technician Program -
Francis Tuttle Technology Center
Oklahoma City, OK06-2018
High School Diploma -
Pittsburg High School
Pittsburg, CA05-2008
Skills
- Medical terminology knowledge
- Customer care and service skills
- Task accuracy
- Problem solving
- Decision-making
- Organization
- Strong attention to detail
- Proficient in Microsoft Office
- Typing speed 55 WPM
Accomplishments
- Medical Coding Scribe and Medical Coding Specialist Certificates (2023)
- Top Customer Service Score, American Red Cross Pacific Northwest Region (2022)
Timeline
Platelet Collections Specialist
American Red Cross
04.2025 - Current
Patient Service Representative
Asante Physician Partners
09.2023 - 04.2025
Blood Collections Specialist
American Red Cross
12.2018 - 09.2023
Medical Coding Specialist Program -
Eastern Gateway Community College (online)
Phlebotomy Technician Program -
Francis Tuttle Technology Center
High School Diploma -
Pittsburg High School