Felicia Brooks
Houston,TX
Summary
Dedicated Medical Coordinator with expertise in patient scheduling and health record management. Proven ability to enhance service efficiency and improve patient satisfaction through meticulous attention to detail.
Overview
2027
2027
years of professional experience
Work History
Medical Coordinator
Rice University Student Health
Houston, TX
03.2000 - 03.2026
- Coordinated patient scheduling and follow-up communications to enhance service efficiency.
- Managed health records and ensured compliance with confidentiality regulations.
- Developed educational materials for students on health resources and preventive care.
- Streamlined appointment processes, reducing wait times and improving patient satisfaction.
- Collaborated with healthcare providers to facilitate seamless care transitions for students.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Unit Secretary
Houston Methodist
Houston, TX
1997 - 1999
- Managed patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Facilitated communication between patients and healthcare providers, addressing inquiries and resolving concerns promptly.
- Maintained inventory of office supplies and medical forms, ensuring availability for staff needs.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Jesse H Jones High School
Houston, TX05-1989
Skills
- Patient confidentiality
- Verbal communication
- Clinical documentation
- Patient scheduling
- Appointment setting
- Medical transcription
- Customer service
- Problem-solving
- Electronic health records
- Office procedures
- Managing patient records
- Follow-up skills
- Appointment coordination
- Medical knowledge and terminology
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Decision-making
- Phone and email etiquette
- Analytical thinking
- Conflict resolution
- Appointment scheduling
Timeline
Medical Coordinator
Rice University Student Health
03.2000 - 03.2026
Unit Secretary
Houston Methodist
1997 - 1999
High School Diploma -
Jesse H Jones High School