Felicia Brown

Manage all community based referrals and website referrals from Unite US

Manage Initial screening process

Determine the nature of all referrals

Determine service need and service delivery

Conduct insurance verification: Identification of PHP or MCO, Record numbers, policy numbers

Consult with billing staff to determine co-payment fees for all private insurance referrals

Conduct BLUEPRINT enrollment

Conduct new enrollments for state funding

Maintain master schedule and set up Initial CCA appointments

Communicate with all stakeholders outside of agency: MCO, DJJ, DSS, Primary care providers, Foster care providers;

Manged tracking device to monitor missed appointments, and rescheduling of all new patient referrals

Manage all initial Intensive In-Home referrals: Create person-centered plan, Submit for initial authorization, Communicate with all MCOs, Track authorization, Communicate to Regional director, Clinician staff, & Intensive In-Home staff

Assist Intensive In-Home staff with reauthorizations to all MCO

Assist administrative staff with maintenance of client's EMR

Data entry: Update patient EMR with updated clinical information and support documentation received from outside agencies

Managed a staff of 18 employees: Administrative, Intensive In-Home (three teams), AP staff, School-based therapists, Outpatient therapists, and Bilingual Interpreter

Took measures to market the company in order to promote new and existing programs

Managed service line to meet the needs of Hispanic children and families

Managed interpreter schedule: staffed and reviewed cases

Monitored to ensure program and facility operated within

applicable rules,regulations,and standards

Ensured each program had an updated copy of the appropriate policy and procedures manual, and standards

Reviewed policies and procedures with staff

Assisted with administering program policies and procedures and ensured all policy and procedure manuals are revised in a timely manner when revisions are distributed

Provided ongoing monitoring assessment; and revision of programs to ensure quality services that are consistent with the mission of the agency

Established and maintained positive working relationships with representatives of LME's, NC Division of MH/DD/SA, DJJ, DSS, and primary car providers

Stayed abreast of changes and communication set forth by the state of NC and Division of Medical Assistance

Monitored the quality and quantity of records for completion, accuracy and appropriate maintenance in accordance with policies and Service Records Manual

Ensured all data entered into the information management system was accurate, complete an entered with deadlines

Developed a system fo regular review of data in the information system

Provided staff trainings: Appropriate Record documentation and use of information management systems,

Managed In-Take coordinator duties: Initial/New patient referrals: Initial screening, scheduling, Insurance verification, tracked and updated data, Communicated with all stakeholders outside of agency: MCO, DJJ, DSS, Primary care providers, Foster care providers; Generated tracking device to monitor missed appointments, and rescheduling of all new patient referrals

Managed Service Records : Transitional planning and Discharge planning

Developed, monitored, reviewed person centered plans; Ensured persons served and families were involved in all decisions about treatment planning, service delivery, and outcomes

Routinely sought input from stakeholders through formal surveys and/or informal conversations or feedback

Used tact during discussions of sensitive issues with stakeholders and persons served

Respected the culture, diversity,and backgrounds of persons served and family members

Maintained confidentiality with regard to information concerning persons served parent, guardians, and family members

Ensured current release of information are maintained in the service record

Managed the employment process for new hire staff: Reviewed applications/resumes; Recruited employees whose philosophy about human services is consistent with agency

Conducted interviews of prospected candidates

Ensure screening of all new applicants was completed and all new hire paperworks was submitted to HR department prior to new employees working

Managed all new employees received initial orientation and pre-service training

Conducted and coordinated pre-service nd in-service training for staff

Ensured new staff is current in training, credentialing, and monitored continued training needs,

Reviewed information management system to ensure staff information has been entered correctly and in a timely manner

Conducted regular supervisory meeting with all staff and maintained documentation of meeting outcomes

Payroll: Reviewed payroll to ensure all employees were paid correctly; Compared payroll to billing to ensure staff were accurately recording their time based on the services provided

Developed and implemented a system to ensure all required billing elements were in place including authorizations, service order, and PCP prior to providing services

Ensured only billable services are provided

Supervised two interns (Master Level/SW) from ECU and Pitt Community College (Associate Level): Monitored field experience and completed requisite documentation for each; Coordinated with representatives from each college site

Manage all community based referrals

Manage Initial screening process

Determine the nature of all referrals

Determine service need and service delivery

Conduct insurance verification: MCO, Record numbers, policy numbers, Consult will billing staff for confirmation of co-payments for private insurance

Maintain master schedule and set up Initial CCA appointments

Communicate with all stakeholders outside of agency: MCO, DJJ, DSS, Primary care providers, Foster care providers;

Manged tracking device to monitor missed appointments, and rescheduling of all new patient referrals

Manage all initial Intensive In-Home referrals: Create person-centered plan, Submit for initial authorization, Communicate with all MCOs, Track authorization, Communicate to Regional director, Clinician staff, & Intensive In-Home staff

Assist Intensive In-Home staff with reauthorizations to all MCO

Data entry: Update patient EMR with updated clinical information and support documentation received from outside agencies

• Provided Intensive In-Home services for children and families with Mental health diagnoses/dual diagnoses, I/DD, and Substance Abuse
• Monitored services through the provision of direct and indirect services to eligible clients
• Case management: treatment planning including the development, coordination, revisions, and overseeing clients' treatment plans, NC-TOPPS updating, interagency linkage, Discharge Planning, Incident Reporting, Development and revision of Crisis plans
• Facilitation Child and Family Meetings
• Completed Assessments: NC-FACS, Calocus to determine level of service
• Out of home placement coordination
• First Responder for crisis response o clients
• Coordination of care on behalf of clients for support services: Medication management, Outpatient therapy, and B-3 Services,
• Maintained EMR files
• Ensured service notes and other requisite documentation was entered into information management system with 24 hours of service delivery
• Maintained a professional attitude and therapeutic relationship with clients receiving services and their families
• B-3: Coordinated and facilitated meetings with staff and clients
• Provided supervision and training for B-3 staff
• Completed authorization for B-3 Individual Respite services
• Coordinated services for clients

Responsible for the implementation of Community Support Services, Coordination of Day Treatment Services, and Medication Management

The independent management of 25+ cases: The

development, coordination, revisions of the Person-Centered Plans, Interagency linkage and the coordination and facilitation of Child/Family

Team Meetings

Assessments and evaluation of clients' potential cognitive, social, academic, and behavioral abilities, planning, coordinating,and arranging services

Obtained required authorization from LME-MCO and other authorizing entities

Responsible for the maintenance of clients' records to meet federal,state, and local guidelines

Provided consultation to community professionals/stakeholders

Developed Crisis management plans

Conducted discharge planning for consumers

First Responder for clients in crisis

Provided supervision for Associate and paraprofessional staff

• Promote client outcomes in behavioral, social, and vocational realms
• Assist client participation in leisure/recreational activities
• Maintain a schedule of services/activities in a treatment plan
• Monitor and report on status of health and safety objectives
• Provide respite and companionship to offer relief to family or primary caregiver
• Complete documentation of activities and significant events
• Submit documentation and payroll data according to scheduled deadlines

Facilitated the instruction of core subject matter in mathematics and language arts courses;

Managed academic, attendance, and behavioral performance of students

Conducted parent conferences

Performed data entry tasks: Documentation of students' attendance, behavioral analysis, & grades