FELICIA BROWN
Ridgewood,NY
Summary
Positive and professional Area Supervisor experienced with managing large operational areas to achieve efficiency and productivity over three seasons at Citi Field. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Concessions Area Supervisor
Aramark
02.2024 - Current
- Supervised daily inventory counts to ensure product availability and minimize waste.
- Navigated a team of 30+ staff members through daily responsibilities
- Trained new hires on operational procedures and customer service standards.
- Conducted regular inspections of concession stands to ensure compliance with health and safety regulations.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
Cashier, Head Cashier (Seasonal)
Aramark
02.2023 - 10.2023
- Supervised concession stand and daily inventory counts as well as prioritized stand cleanliness
- Fulfilled customer orders in a timely and professional manner
- Assisted customer concerns and helped customers navigate the arena
- Helped customers complete purchases, locate items, and join reward programs.
- Worked well in a team setting, providing support and guidance.
Delivery Driver Assistant (Seasonal)
UPS
11.2021 - 01.2022
- Supported superior customer service delivery, including on-time delivery of undamaged products.
- Assisted driver in unloading trailer and transporting products into customer premises.
- Helped to maintain driver operation logs and load documentation.
Sales Associate
Myrtle Kids Inc.
08.2017 - 07.2020
- Handled issues professionally to company standards.
- Created great customer experiences with personalized sales support.
- Helped customers navigate store, complete sales and process returns.
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
- Informed customers of promotions and special offers to increase sales.
Education
Bachelor of Arts - Sociology
CUNY Queens College
Flushing05.2020
High School Diploma -
Maspeth High School
Queens06.2016
Skills
- Fostered professionalism and positivity among team members to enhance workplace morale and productivity
- Oversaw daily operations of hospitality services to optimize guest satisfaction Coordinated with accommodation teams to streamline processes and improve service delivery
- Monitored and enforced adherence to organizational policies to maintain operational integrity
- Oversaw inventory management processes and assisted data entry operations Led initiatives to enhance accuracy in inventory records
- Led product guidance initiatives to enhance merchandising effectiveness
- Maintained tranquil and approachable attitude to foster positive interactions
- Cultivated in-depth knowledge of supervisor role to enhance team performance and operational efficiency
- Facilitated effective team management strategies to foster a positive work environment and drive performance
- Achieved project milestones through effective task delegation and team coordination Enhanced team dynamics by clarifying responsibilities and expectations Drove successful project delivery by promoting a culture of collaboration and support
- Fostered and understanding and use of radio etiquette
Accomplishments
2024 Aramark Citi Field All-Star Award (2024)
Aramark Supervisor of the Month (April 2025)
Timeline
Concessions Area Supervisor
Aramark
02.2024 - Current
Cashier, Head Cashier (Seasonal)
Aramark
02.2023 - 10.2023
Delivery Driver Assistant (Seasonal)
UPS
11.2021 - 01.2022
Sales Associate
Myrtle Kids Inc.
08.2017 - 07.2020
Bachelor of Arts - Sociology
CUNY Queens College
High School Diploma -
Maspeth High School