Gloria Vaca Candamil
Spring Hill,FL
Summary
Dynamic professional with a proven track record at Unitedhealthcare Group friendly and approachable, with knack for connecting with diverse individuals. Well-versed in communication techniques and equipped with bilingual proficiency, enhancing customer experience and resolving issues effectively. Committed to creating positive interactions and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist Assistant
Renovations M&M LLC
Tampa, FL
04.2024 - Current
- Facilitated communication by answering central telephone system and routing calls to appropriate departments.
- Executed clerical tasks to enhance operational efficiency by managing document copying, faxing, and filing.
- Coordinated client-contractor interactions to streamline project inquiries and updates.
Bilingual Customer Service Representative
Unitedhealthcare Group
Spring Hill, FL
04.2025 - Current
- Streamlined medication management by efficiently submitting COBS and executing flag removals to enhance member care.
- Facilitated effective resolution of customer inquiries in both English and Spanish to improve overall service experience.
- Delivered comprehensive educational sessions on healthcare plans to enhance client comprehension of benefits associated with medical claims, referrals, appeals, and appointments.
- Facilitated clear and timely communication with customers to ensure satisfactory outcomes for clients and the organization.
- Employed multiple screens and systems to enhance productivity and streamline operations.
Customer Support Representative
Intuit Turbo Tax
Remote, FL
01.2025 - 04.2025
- Ensured high-quality customer service during peak tax season to enhance client satisfaction by effectively managing pressure and resolving concerns.
- Provided technical support to troubleshoot customer issues, ensuring efficient software installation and password reset processes.
- Oversaw the preparation of precise documentation by accurately notating accounts as required. Facilitated customer interactions through streamlined processes utilizing multiple screens to enhance overall satisfaction.
Education
Bachelor’s Degree -
Keiser University
Fort Lauderdale, FLNature Coast Technical High School
Spring Hill, FLSkills
- Coordinated scheduling of appointments to enhance client engagement and service delivery
- Oversaw implementation of filing systems to enhance document management processes Collaborated with departments to streamline access to critical information Developed protocols for maintaining organized and secure records
- Facilitated comprehensive document preparation to support organizational operations
- Managed upkeep of reception area to enhance visitor experience and satisfaction
- Managed incoming and outgoing mail operations to support seamless communication within the organization
- Coordinated calendar management to ensure efficient time allocation and support organizational goals
- Utilized strong telephone skills to facilitate clear and professional communication with clients and colleagues
- Fostered client relations to enhance service satisfaction
- Championed effective communication strategies to enhance team collaboration and project outcomes Led initiatives to improve written documentation standards across departments Fostered an environment of open dialogue to address project challenges and solutions
- Oversaw data entry processes to ensure accuracy and efficiency in information management Coordinated with team members to optimize data handling practices Implemented improvements to enhance data integrity and accessibility
- Cultivated professionalism and positivity within team dynamics to enhance workplace morale
- Oversaw task management and prioritization to enhance team productivity Championed initiatives that streamlined workflows and improved project delivery timelines Fostered an environment of collaboration to ensure alignment on priorities
- Utilized advanced computer skills to enhance productivity and efficiency
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
- Executed various responsibilities concurrently to enhance operational efficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Education
true
Timeline
Bilingual Customer Service Representative
Unitedhealthcare Group
04.2025 - Current
Customer Support Representative
Intuit Turbo Tax
01.2025 - 04.2025
Receptionist Assistant
Renovations M&M LLC
04.2024 - Current
Bachelor’s Degree -
Keiser University
Nature Coast Technical High School