Felicia Buis
White Lake,USA
Summary
With over 6 years of customer service experience and more than 3 years of driving routes, I am a dedicated job seeker who has lived in Europe and called the USA home for the past decade. Seeking a stable full-time income after a divorce, I am an adaptable individual who excels in fast-paced environments. I possess a strong ability to learn quickly and am committed to providing exceptional service to all.
Overview
12
12
years of professional experience
Work History
Drug Testing Technician
ADCS LLC.
Highland, MI
08.2024 - 06.2025
- Operated laboratory equipment and instruments correctly to conduct tests.
- Promoted a positive working environment by supporting team members in their duties and fostering open communication among colleagues.
- Handled confidential information discreetly while maintaining strict adherence to privacy regulations and company policies.
- Assisted in the evaluation and selection of new drug testing methodologies, equipment, and technologies for implementation within the laboratory.
- Reduced false positives by conducting thorough reviews of test results and identifying potential sources of error.
- Provided ongoing support to clients by addressing questions or concerns related to test results and offering guidance on potential next steps.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
Delivery Driver
DoorDash
Lansing, MI
04.2021 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
GrubHub
Lansing, MI
03.2021 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Cashier/Sales Associate
Walgreens
Moundsville, WV
11.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier/Sales Associate
City Gear, Hibbett Sports
Norman, OK
08.2015 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage
- repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Target
Norman, OK
05.2013 - 07.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
Education
Diploma -
Elmore city high school
Elmore city07.2012
Skills
- Communication
- Problem solving
- Time management
- Leadership
- Creativity
- Critical thinking
- Adaptability
- Delivery Driving
- Vehicle Maintenance
- Driving
- Load & Unload
- Route Driving
- Merchandising
- Oil Change
- Customer service
- Heavy lifting
- POS
- Office productivity
- Design software
- Computer proficiency
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Dutch
Native or Bilingual
Timeline
Drug Testing Technician
ADCS LLC.
08.2024 - 06.2025
Delivery Driver
DoorDash
04.2021 - 02.2025
Delivery Driver
GrubHub
03.2021 - 02.2025
Cashier/Sales Associate
Walgreens
11.2019 - 03.2021
Cashier/Sales Associate
City Gear, Hibbett Sports
08.2015 - 08.2019
Cashier
Target
05.2013 - 07.2015
Diploma -
Elmore city high school