Felicia Burke
Orange,VA
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Office Manager
Apparatus Solutions
12.2025 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Optimized vendor relationships through negotiation of contracts and service agreements.
- Managed inventory control systems, ensuring accuracy in stock levels and timely reordering processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Business Manager
Hair Cuttery Family of Brands
11.2021 - Current
- Streamlined operational processes to enhance team efficiency and reduce waste.
- Developed and implemented strategic plans for resource allocation and budget management.
- Mentored junior staff on best practices for project execution and stakeholder engagement.
- Led performance reviews and provided constructive feedback to improve team productivity.
- Established key performance indicators to measure success of business initiatives effectively.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers positively with particular attention to problem resolution.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Instituted data-driven approach to decision-making, leveraging analytics to guide business strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Salon Manager
Hair Cuttery Family of Brands
04.2015 - 11.2021
- Supervised daily salon operations to ensure exceptional customer service and satisfaction.
- Managed inventory levels, ordering supplies to maintain stock and minimize shortages.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Conducted performance evaluations in quarterly and annual reviews-providing constructive feedback to enhance team skills.
- Resolved client concerns promptly, fostering a positive salon atmosphere and reputation.
- Collaborated with management on budget planning and financial forecasting initiatives.
- Supported Salon Manager with administrative tasks such as time clock verification and staff scheduling to ensure smooth operations.
- Assisted in the hiring process, resulting in the addition of skilled and motivated team members.
- Gathered feedback from clients to provide pleasant salon experience.
- Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
- Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
- Contributed to increased revenue through upselling services during client consultations.
- Managed cash flow, business transactions, banking, and accounting processes.
- Advertised salon services on social media platforms.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Implemented strategies to enable team members to provide quality services to clients.
- Inspected equipment to maintain proper functioning during peak activity.
Stylist
Hair Cuttery Family of Brands
10.2013 - 04.2015
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Executed a variety of hair cutting, coloring, and styling techniques to meet diverse client needs.
- Maintained cleanliness and organization of workstations and tools to ensure a safe environment.
- Advised clients on hair care products and services to promote retail sales.
- Collaborated with management on promotional events to increase customer engagement and salon visibility.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Stylist/ Acting Manager
SmartStyle
10.2012 - 10.2013
- Delivered exceptional customer service through personalized consultations and tailored hair care recommendations.
- Executed a variety of cutting, coloring, and styling techniques to achieve desired client outcomes.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted with the opening and closing procedures
- Managed inventory, ordering, and related administrative tasks
K9 Kennel Attendant
Humane Society of Warren County
03.2012 - 10.2012
- Supervised daily care routines for animals, ensuring health and safety standards were consistently met.
- Maintained cleanliness of kennel facilities, optimizing hygiene protocols to enhance animal welfare.
- Administered medications and treatments as directed, monitoring animal responses for any adverse effects.
- Coordinated feeding schedules and dietary requirements for various breeds, promoting nutritional health.
- Monitored behavior and reported changes to management, contributing to improved care strategies tailored to individual needs.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
Education
No Degree - QuickBooks Certification
Laurel Ridge Community College
Middletown, VA10-2025
High School Diploma -
Warren County High School
Front Royal, VA06-2010
Skills
- Problem-solving skills
- Decision-making skills
- Team management and development
- Accurate money handling
- Appointment scheduling
- Budget administration
- Time management
- Reliability
- Effective communication
- Microsoft office
- Operational management
- Willing to travel
- Client relationship management
- Goal setting
- Inventory management
- Risk management
Timeline
Office Manager
Apparatus Solutions
12.2025 - Current
Business Manager
Hair Cuttery Family of Brands
11.2021 - Current
Assistant Salon Manager
Hair Cuttery Family of Brands
04.2015 - 11.2021
Stylist
Hair Cuttery Family of Brands
10.2013 - 04.2015
Stylist/ Acting Manager
SmartStyle
10.2012 - 10.2013
K9 Kennel Attendant
Humane Society of Warren County
03.2012 - 10.2012
No Degree - QuickBooks Certification
Laurel Ridge Community College
High School Diploma -
Warren County High School