Felicia Castillo
Cresson,United States
Summary
Dynamic professional with a proven track record at Twisted Root Burger Co, enhancing customer satisfaction while efficiently managing operations. Skilled in vendor relations and customer service, adept at training and mentoring teams to exceed goals.
Achieved significant improvements in operational efficiency and customer engagement through strategic leadership and multitasking. Reliable Seasonal Worker with experience in diverse settings including retail, hospitality and agriculture. Possess strong interpersonal skills, adaptability to varying work environments, and ability to learn new tasks quickly. Made significant contributions to previous employers by maintaining high levels of efficiency and providing exceptional customer service. Skilled at working independently or as part of a team, consistently meeting deadlines and goals.
Overview
10
10
years of professional experience
Work History
Prep
Stumpy's
Granbury, Texas
03.2024 - 06.2024
- Cleaned and sanitized work areas in accordance with safety protocols.
- Performed daily food prep tasks such as chopping vegetables, grinding meats or making sauces.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Supported the kitchen team with light food prep tasks during off-peak hours to improve service readiness.
Seasonal Worker
Solo Stove
Grapevine, TX
10.2023 - 11.2023
- Assisted customers with product selection and purchase decisions.
- Greeted customers entering the store and answered inquiries.
- Operated a cash register to process customer payments.
- Stocked shelves with incoming inventory items.
- Maintained accurate records of all transactions in database system.
- Processed returns and exchanges according to company policy.
- Provided excellent customer service at all times.
- Restocked supplies for checkout area as needed.
- Created spreadsheets using Microsoft Excel to track customers oders.
Merchandiser
Jumbo Beverages
Grapevine, TX
07.2022 - 10.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Shift Lead
Wingstop
Benbrook
08.2021 - 04.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Created weekly staff schedules to ensure adequate coverage.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
Service Cashier
Moritz Dodge Jeep Ram
Fort Worth, TX
12.2018 - 02.2021
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Key Manager
Twisted Root Burger Co
Arlington, TX
07.2014 - 01.2017
- Developed and implemented strategies to maximize customer satisfaction while minimizing costs.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Provided leadership, guidance, and training to key staff members.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Ensured compliance with applicable laws and regulations related to the business operations.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Arlington High School
Arlington 06.2014
Skills
- Window Displays
- Floor Set Design
- Vendor Relations
- Cash Register Systems
- Customer Service
- Training and mentoring
- Multitasking
- Updating spreadsheets
References
References available upon request.
Timeline
Prep
Stumpy's
03.2024 - 06.2024
Seasonal Worker
Solo Stove
10.2023 - 11.2023
Merchandiser
Jumbo Beverages
07.2022 - 10.2022
Shift Lead
Wingstop
08.2021 - 04.2022
Service Cashier
Moritz Dodge Jeep Ram
12.2018 - 02.2021
Key Manager
Twisted Root Burger Co
07.2014 - 01.2017
High School Diploma -
Arlington High School
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