Felicia Chavez-Anaya
Bullhead City,AZ
Summary
Dynamic professional with extensive experience in both medical assisting and office management. Known for strong patient-focused care and reliable teamwork, dedicated to enhancing patient experiences and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
New Image Wellness & Aesthetics
Bullhead City, AZ
02.2023 - Current
- Assisted healthcare providers with patient intake, including vital sign measurements and medical history documentation.
- Administered injections and performed routine laboratory tests to support patient care and treatment plans.
- Coordinated patient scheduling and follow-up appointments to ensure timely access to services and continuity of care.
- Educated patients on post-treatment care instructions, enhancing understanding of procedures and promoting recovery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Office Manager
New Image Primary Care
Bullhead City, AZ
04.2021 - Current
- Coordinated daily office operations to ensure efficiency and smooth workflow.
- Managed scheduling for patient appointments, improving overall clinic productivity.
- Supervised administrative staff, providing guidance and support to enhance team performance.
- Developed and implemented office procedures, streamlining processes for better service delivery.
- Ensured compliance with healthcare regulations and maintained accurate patient records.
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
Human Resources Manager
Family Care Home Health Agency
Bullhead City, AZ
04.2021 - 02.2024
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Streamlined recruitment processes, reducing time-to-hire for critical positions.
- Led performance management system overhaul, ensuring alignment with organizational goals.
- Conducted training programs for staff development, fostering a culture of continuous improvement.
- Managed employee relations issues effectively, promoting a positive work environment.
- Oversaw compliance with labor laws and regulations, mitigating organizational risk through proactive measures.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Office Manager
Western Arizona Regional Medical Center
Bullhead City, AZ
08.2012 - 03.2021
- Collaborated with medical staff to optimize patient care through effective communication and coordination.
- Oversaw inventory management, ensuring availability of essential medical supplies and equipment.
- Trained new employees on office protocols, fostering a knowledgeable and cohesive team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Medical Assistant
Western Arizona Regional Medical Center
Bullhead City, AZ
05.2008 - 08.2012
- Streamlined office operations by implementing electronic health record (EHR) systems for efficient patient data management.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Health Education
Heritage College
Las Vegas, NV11-2004
High School Diploma -
Needles High School
Needles, CA06-2003
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- Patient flow management
Certification
- CMA - Certified Medical Assistant
Languages
English
Timeline
Medical Assistant
New Image Wellness & Aesthetics
02.2023 - Current
Office Manager
New Image Primary Care
04.2021 - Current
Human Resources Manager
Family Care Home Health Agency
04.2021 - 02.2024
Office Manager
Western Arizona Regional Medical Center
08.2012 - 03.2021
Medical Assistant
Western Arizona Regional Medical Center
05.2008 - 08.2012
Health Education
Heritage College
High School Diploma -
Needles High School