Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Cullen-Adams

Sacramento,CA

Summary

Accomplished and certified Pharmacy Technician with over 29 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Sacramento, CA
12.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Senior Pharmacy Technician

Walgreen's Pharmacy
Sacramento, CA
02.1994 - 12.2018
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Restocked automated medication dispensing equipment.
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Processed over 350 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Managed opening and closing duties for pharmacy.

Education

Pharmacy Tech - Pharmacy Technology

Sawyer Business College
San Jose, CA
07.1993

Skills

  • Prescription Order Verification
  • Answering and Routing Calls
  • Chemical Handling
  • Cash Register Operation
  • Dispensing Medications
  • Prescription Pricing
  • Equipment Cleaning and Maintenance
  • Patient Profile Setup

Timeline

Pharmacy Technician

CVS Pharmacy
12.2019 - Current

Senior Pharmacy Technician

Walgreen's Pharmacy
02.1994 - 12.2018

Pharmacy Tech - Pharmacy Technology

Sawyer Business College

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Felicia Cullen-Adams