Felicia Dias
New Bedford,MA
Summary
Versatile and dynamic, with a proven track record at Rack Em up Billiards for enhancing customer satisfaction through exceptional service and maintaining composure in high-pressure situations. Skilled in customer service and adept at streamlining operations to increase efficiency, I excel in fast-paced environments, always prioritizing reliability and punctuality. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Rack Em up Billiards
Fall River, MA
06.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Home Caretaker
Private Care
North Dartmouth, MA
01.2020 - Current
Bartender Shift Manager
Sebastions Sports Bar
New Bedford, MA
11.2018 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cook Manager
Zamora & Family Inc.
New Bedford, MA
05.2011 - 04.2023
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Education
Bachelor - Human Resources
Bcc
New Bedford, MAInformation Tech
Vocational Tech High School
New Bedford, MA06.2009
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Rack Em up Billiards
06.2022 - Current
Home Caretaker
Private Care
01.2020 - Current
Bartender Shift Manager
Sebastions Sports Bar
11.2018 - 05.2024
Cook Manager
Zamora & Family Inc.
05.2011 - 04.2023
Bachelor - Human Resources
Bcc
Information Tech
Vocational Tech High School