Felicia Dominguez
Kent,WA
Summary
Results-driven Pharmacy Operations Manager with expertise in inventory control, insurance billing, and immunizations. Proven ability to streamline processes, enhance patient safety, and optimize team performance for improved outcomes.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
02.2016 - Current
- Oversaw daily pharmacy operations ensuring compliance with regulatory standards and company policies.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented workflow improvements resulting in increased prescription fulfillment accuracy.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Technician
Swedish Hospital
08.2023 - 02.2024
- Assisted pharmacists in medication preparation, maintaining accuracy in prescriptions and dosages.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Pyxis trained
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
Pharmacy Technician
Aids Healthcare Foundation
11.2014 - 02.2016
- Processed and dispensed medications accurately to ensure patient safety.
- Maintained inventory levels by managing stock and placing orders for pharmaceuticals.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Associate of Science -
Green River Community College
Auburn, WASkills
- Training and mentoring
- Team building
- Operations management
- Insurance billing
- Inventory control
- Immunizer
Timeline
Pharmacy Technician
Swedish Hospital
08.2023 - 02.2024
Pharmacy Operations Manager
Walgreen's Pharmacy
02.2016 - Current
Pharmacy Technician
Aids Healthcare Foundation
11.2014 - 02.2016
Associate of Science -
Green River Community College