Felicia Edwards
Arlington,TX
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
2
2
years of professional experience
Work History
Event Coordinator
Christ Community Richardson
Richardson, TX
01.2023 - Current
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Provided on-site support during the day of the event including problem solving if necessary.
Front Office Manager
Hyatt Place Dalla/Arlington Entertainment District
Arlington, TX
01.2024 - 10.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Premium Suite Server
Rough Riders Stadium
Frisco, TX
06.2023 - 04.2024
- Provided excellent customer service to ensure guest satisfaction.
- Delivered food items from kitchen to tables in a timely manner.
- Replenished beverages as needed, ensuring proper sanitation guidelines were followed.
Education
Associate of Arts - Hospitality Administration And Management
Tarrant County College District
Fort Worth, TXSkills
- Hospitality services
- Customer Relations
- Team Management
- Database Management
- Skilled in Opera Property Management
- Inventory Management
- Food Handlers Certificate
- Texas Alcohol Beverage Commission Certificate
Accomplishments
- World of Hyatt Specialist
Timeline
Front Office Manager
Hyatt Place Dalla/Arlington Entertainment District
01.2024 - 10.2024
Premium Suite Server
Rough Riders Stadium
06.2023 - 04.2024
Event Coordinator
Christ Community Richardson
01.2023 - Current
Associate of Arts - Hospitality Administration And Management
Tarrant County College District
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