Felicia Foreman
Dayton,OH
Summary
Effective team lead, keep clinic operations smooth and efficient by scheduling appointments and closely monitoring the needs of the clinic and make adjustments if needed. Highly skilled in performing both scheduling and administrative task. Able to work independently and maintains superb interpersonal skills. Had the motivation to start my own business while working full time.
Overview
28
28
years of professional experience
Work History
Lead Advanced Medical Support Assistant
Dayton VA Medical Center (40 hours a week)
Dayton, OH
11.2022 - Current
- Provides guidance to staff members to include changes in policies and procedures.
- Served as a mediator for resolving conflicts between AMSA and staff
- Allocated tasks evenly within AMSA. Ensured completion of all assigned work.
- Conducted on-the-job training sessions for new and existing staff members.
- Ensured comprehensive coverage of all areas of responsibility
- Worked closely with management to discuss team objectives and implement policy adjustments.
- Superuser for CTM (Consult Tool Management)
- Successfully implemented a dynamic and captivating PowerPoint training program to educate AMSAs on system navigation, promoting broad staff participation.
- Coordinated and collaborated with doctors to enhance clinic flow schedules.
- Working Consult within 48 hours of being entered, per national policy.
- Passed all scheduling audits.
- Provide information and recommendations on staff performance and scheduling needs.
- Providing coverage to all responsible clinics.
- Provided written scheduling instructions for AMSA training in a new clinic.
- Oversee and assist in scheduling in various clinics: Optometry, Ophthalmology, Anticoagulation, Podiatry, Orthopedics, Urology, Audiology, Speech, Cardiology, MH, ENT, Endocrinology, Rheumatology, Gastroenterology, Hematology/Oncology, Palliative Care, Home Telehealth, VA Video Connect Call, Infectious disease, Diabetic, Music Therapy, Recreation Therapy, Tai Chi Therapy, Kinesiotherapy, Integrated Medicine, Chiropractor, Acupuncture, Pain Management, Power Mobility, Traumatic Brain Injury, Neurology, Nutrition, Podiatry, Occupational Therapy, Prosthetics, Pulmonary, Physical Therapy, Nephrology, Dermatology, Sleep, Vascular, General Surgery, Dental, and Thoracic.
- Timekeeper
- Have timesheets finalized and validated the day before it's due.
- Block scheduling grids in VISTA
- Continuously develop knowledge of latest procedures
Business Owner (25-30 Hours a Week)
Chris-Tol Clean Janitorial Service LLC
Dayton, OH
11.2018 - Current
- Issue assignments to staff, inspect special requests, and areas of concentration to encourage smooth flow of housekeeping operation.
- Trained staff in the proper and safe usage of cleaning equipment, tools, devices, and chemical agents to enhance their efficiency in performing duties while minimizing potential damage to floors, fixtures, staff, and environment.
- Created detailed reports outlining hours worked, staff assignments, and completed tasks to effectively manage departmental expenses and adhere to budgetary constraints.
- Perform interviews and background checks.
- Investigating client complaints.
- Conducted in-person estimations to acquire new clients
- Spearheaded the marketing efforts to enhance business visibility
- Calculated payroll efficiently
- Ensured accurate invoicing of completed jobs
Advanced Medical Support Assistant
Dayton VA Medical Center (40 Hours a week)
Dayton, OH
11.2019 - 11.2022
- Collaborated with the patient care team to analyze clinic utilization using various reports.
- Scheduled appointments efficiently.
- Update insurance information
- Monitored clinic setup closely to effectively support the clinic's needs and made necessary adjustments
- Effective and efficient communication with the patient, interdisciplinary, VA medical centers, and other agencies.
- Participated in team huddles and meetings, effectively managing and planning patient care.
- Set priorities and deadlines
- Adjusting the flow and sequencing of the work to meet team and patient needs.
- Effectively managed and verified accuracy of electronic wait list, resolving any issues that arose
- Actively participated in team huddles, sharing information and collaborating with medical professionals to ensure seamless delivery of healthcare.
- Possess scheduling expertise while utilizing VA Software: VISTA, VSE GUI, CPRS, ICB, and Vet Link.
- Trains and assists new providers on the proper use of electronic Return to Clinic Orders while supporting the Green initiative by reducing paper waste or possible security breaches, resulting in increased scheduling accuracy.
- Provide on-the-job MSA training on procedures and practices.
- Meets and exceeds training standards by ensuring all training is completed ahead of deadlines.
Office Support Specialist II (40 Hours a Week)
Public Health Dayton & Montgomery County W.I.C
Dayton, OH
03.1998 - 11.2019
- Assessed clients’ eligibility for the W.I.C. Program
- Complete Medical assessment (height, weight and also hemoglobin)
- Succeeded in leveraging electronic medical record (EMR) technology on a daily basis.
- Handled all aspects of scheduling including appointments, cancellations, and rescheduling services.
- Managed and organized file system effectively
- Receiving, sorting, and distributing incoming mail.
- Verify insurance eligibility in an effort to increase clinic revenue, based on established revenue policies and procedures.
- Managed and analyzed clinic reports
- Conducted detailed chart audits to verify accuracy
- Offered valuable insights during team meetings to address operational issues and streamline procedures
Polling Location Supervisor
Board of Elections
Dayton, OH
05.2007 - 11.2017
- Overseeing all activities within an assigned Precinct.
- Assigned duties and breaks to Poll Workers
- Ensured successful election by promoting unity and collaboration among Poll Workers
- Adheres to established laws, policies, rules, and regulations set forth by the Secretary of State and the Board of Election.
- Managed conflicts arising from voters or workers within the Precinct
- Set up and programmed each machine prior to Election Day
Tax Preparer (20 Hours a Week)
H & R Block
Dayton, OH
11.2009 - 04.2015
- Handled preparation and filing of tax returns, including both straightforward and intricate cases
- Maintained adherence to federal and state tax regulations for clients.
- Conducted client interviews to obtain accurate financial information
- Responded to notices and document requests from Internal Revenue Services, state, and local government.
- Prepared individual tax returns by utilizing client-provided information and inputting data into tax preparation software
- Provided exceptional client-services and established strong working relationships, increasing retention by solving taxation issues in a timely manner.
- Stayed up-to-date with the latest tax laws, regulations, and changes while conducting research on tax inquiries.
Lead Enrollment Agent (40 Hours a Week)
Montgomery County Department Of Job and Family Services
Dayton, OH
06.1996 - 03.1998
- Enroll clients into a Manage Health Care Plan and provide assistance.
- Created and delivered effective video presentations to enhance understanding and engagement of key concepts.
- Maintained confidentiality of sensitive information while inputting data into organized databases.
- Organized all paperwork and maintained filing system to ensure easy access to important documents
- Demonstrated leadership as lead enrollment agent, overseeing timecard approval and scheduling for a team of four.
- Resolved conflicts and addressed concerns for clients and employees.
Education
Business/Accounting
John H Patterson
1996
Skills
- Effective Communication
- Dependability
- Time Management
- Adaptable
- Self Motivated
- Detail Oriented
- Computer/Technical Literacy
- Exceptional Work Ethic
- Problem assessment and analysis
- Management and leadership of multiple employees
Timeline
Lead Advanced Medical Support Assistant
Dayton VA Medical Center (40 hours a week)
11.2022 - Current
Advanced Medical Support Assistant
Dayton VA Medical Center (40 Hours a week)
11.2019 - 11.2022
Business Owner (25-30 Hours a Week)
Chris-Tol Clean Janitorial Service LLC
11.2018 - Current
Tax Preparer (20 Hours a Week)
H & R Block
11.2009 - 04.2015
Polling Location Supervisor
Board of Elections
05.2007 - 11.2017
Office Support Specialist II (40 Hours a Week)
Public Health Dayton & Montgomery County W.I.C
03.1998 - 11.2019
Lead Enrollment Agent (40 Hours a Week)
Montgomery County Department Of Job and Family Services
06.1996 - 03.1998
Business/Accounting
John H Patterson
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