Felicia Fowerbaugh
Hesperia,CA
Summary
Resourceful Shift Manager with expertise in team building and operational management. Achieved high productivity and efficient task completion through leadership and conflict resolution skills. Focused on enhancing team performance and delivering exceptional customer service while driving growth and improvement in retail operations.
Overview
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Shift Manager
Del Taco LLC
Hesperia, CA
10.2018 - Current
- Supervised daily operations, enhancing service quality and ensuring high customer satisfaction.
- Resolved customer complaints quickly to maintain a positive dining experience.
- Coached employees on interactions with customers to drive exceptional service.
- Trained and mentored team members on restaurant policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and supervised staff performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Cultivated positive working relationships with staff, customers, and vendors to foster a collaborative environment.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Managed daily cash intake by counting out registers and tabulating profits.
- Counted cash and balanced registers at the end of each shift..
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented cost-control measures to maintain budgetary guidelines.
- Taught staff upselling techniques to meet revenue targets.
- Enforced safety standards throughout the store including proper use of equipment.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Conducted performance evaluations and provided feedback to team members regularly.
- Built lasting client relationships by organizing and planning sales events.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Photography Assistant
Montclair Place Dream Shots
Montclair, USA
08.2002 - 09.2003
- Delivered exceptional service by greeting and assisting customers promptly, enhancing overall customer satisfaction.
- Managed closing duties, restocking items and reconciling cash drawer to ensure accurate end-of-day financial reporting.
- Sorted and organized incoming and outgoing mail daily.
Cashier
Taco Bell
Ontario, USA
08.2000 - 07.2002
- Operated drive-thru and prepared food to ensure timely service.
- Coordinated with team members on special projects and events to enhance customer experience.
- Provided friendly and prompt service to all customers.
- Executed closing duties, restocking items and reconciling cash drawer for accurate end-of-day reporting.
- Managed closing duties including restocking items and Reconciliation of cash drawer.
- Operated drive-thru and prepared food efficiently during peak hours.
- Collaborated with other team members on special projects and events.
Education
High school diploma - Psychology
Victor Valley Adult School
Victorville, CA 08.2010 - 08.2012
Some College (No Degree) - Social Work, Psychology
Victor Valley Community College
Victorville, CASkills
- Restaurant operations
- Customer service
- Revenue generation
- Inventory management
- Cash handling
- Opening and closing procedures
- Shift checklists
- Employee training
- Mentoring and coaching
- Conflict resolution
- Customer complaint resolution
- Customer engagement
- Team collaboration
- Effective communication
- Oral communication
- Decision-making
- Time management
- Organizational skills
- Prioritizing
- Problem solving
- Technical skills
- Documentation practices
- Equipment troubleshooting
- Adaptability
- Consistent attendance
- Interpersonal skills
- Service quality
- Building rapport
- Customer service focus
- Analytical skills
- Analyzing
- Adaptability
Languages
- English
- Beginner Spanish
Personal Information
- English
- Beginner Spanish
Timeline
Shift Manager
Del Taco LLC
10.2018 - Current
High school diploma - Psychology
Victor Valley Adult School
08.2010 - 08.2012
Photography Assistant
Montclair Place Dream Shots
08.2002 - 09.2003
Cashier
Taco Bell
08.2000 - 07.2002
Some College (No Degree) - Social Work, Psychology
Victor Valley Community College