Felicia Gaston
Bryan,TX
Summary
Dedicated Certified Medical Assistant with extensive experience in dermatology and plastic surgery settings. Proficient in assisting physicians during patient examinations and procedures, ensuring treatment rooms are well-prepared, and providing compassionate patient care. Skilled in measuring vital signs, conducting routine patient testing, and administering medications. Accomplished Human Resources Specialist in the Army, adept at overseeing strength management, personnel accountability, and emergency readiness. Proven track record of ensuring the welfare and readiness of all Soldiers under responsibility.
Overview
10
10
years of professional experience
Work History
Certified Clinical Medical Assistant
Baylor Scott & White Dermatology
Bryan, TX
11.2024 - Current
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed wound care management including dressing changes and debridement when necessary.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
Human Resource Sergeant
United States Army National Guard
Austin, TX
09.2022 - 05.2024
- Deployed with military unit to assist in a NATO-led international peacekeeping force in Kosovo during the dates April 10, 2023 - May 05, 2024
- Developed training materials for new staff members on procedures related to payroll management.
- Conducted research on various benefits available to military personnel including housing allowances, subsistence allowances.
- Processed special pays such as incentive or hazardous duty pay, reenlistment bonuses.
- Maintained a high level of physical fitness through regular exercise regimens.
- Ensured that all personnel were properly equipped for operations in accordance with applicable regulations.
Certified Medical Assistant
Central Texas Dermatology
Austin, TX
11.2020 - 09.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations. Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
- Administered injections, medications and treatments as directed by the physician.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Human Resources Sergeant
Army National Gaurd
Austin, TX
08.2017 - 10.2020
- Reviewed and screened hundreds of applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Quality Control over all state awards for all state recruiters who exceed the number of recruitments needed quarterly
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Performed timely project management within budget constraints for issues regarding executive leadership.
Certified Medical Assistant
Bucay Center For Dermatology And Aesthetics
San Antonio, TX
08.2015 - 06.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Associate of Science -
Austin Community College
Austin, TX09-2023
Certified Medical Assistant License -
The College of Health Care Professions
San Antonio, TX07.2015
Skills
- Patient Care
- Medical Record Management
- Vital Signs Measurement
- Routine Patient Testing
- Medication Administration
- Administrative and HR Skills
- Medical Terminology
- HIPAA Compliance
- Specimens collection and processing
- Medical Records Management
- Vital Sign Monitoring
- Electronic Charting
- Complex Problem-Solving
- Tissue Processing
- Dermatology Procedures
- Mohs Technique
- Organizational Development
- Employee Retention
- Paperwork verification
- Staff Management
- HR program development
- Training development
- Payroll and benefits administration
Timeline
Certified Clinical Medical Assistant
Baylor Scott & White Dermatology
11.2024 - Current
Human Resource Sergeant
United States Army National Guard
09.2022 - 05.2024
Certified Medical Assistant
Central Texas Dermatology
11.2020 - 09.2022
Human Resources Sergeant
Army National Gaurd
08.2017 - 10.2020
Certified Medical Assistant
Bucay Center For Dermatology And Aesthetics
08.2015 - 06.2017
Associate of Science -
Austin Community College
Certified Medical Assistant License -
The College of Health Care Professions
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