Felicia Goodloe

Oversaw daily tasks and ensured workflow stability while awaiting finalization of new hires' documentation and notice periods.

• Greeting customers
• Executed daily deposit transactions with precision and accountability.
• Executed daily scanning of invoices, logs, and packing slips to maintain organized and accessible financial records.
• Responded to incoming calls on multiphone line and accurately routed inquiries to designated departments for prompt resolution.
• Matching invoices

Provided administrative support and customer service in absence of receptionist.

Managed daily operations and tasks in a temporary capacity during assistant's recovery period.

• Managed customer care, improving service efficiency and resolving issues swiftly.
• Led team to enhance satisfaction, achieving notable improvements in feedback scores.
• Implemented processes that streamlined operations, significantly reducing response times.
• Coordinated with teams to address complex needs, fostering effective collaboration.
• Analyzed data to identify trends, providing insights that informed strategic decisions.
• Answering calls and emails for the CEO & Executives.

• Led daily store operations and improved sales performance, achieving notable revenue growth through effective merchandising strategies.
• Analyzed inventory levels to minimize stockouts, ensuring product availability and contributing to increased store traffic.
• Implemented streamlined processes for cash handling, reducing discrepancies and enhancing financial accuracy within the team.
• Fostered a positive work environment, encouraging team collaboration and boosting employee morale to achieve common goals.
• Enhanced customer engagement through targeted promotions, resulting in noticeable increases in foot traffic and overall sales.
• Maintained accurate inventory records and conducted regular audits, leading to substantial improvements in stock management and reduced waste.

• Streamlined order processing procedures, resulting in faster service times and noticeable gains in overall efficiency during peak hours.
• Mentored new staff on operational standards, promoting a culture of learning and improving team performance through shared knowledge.
• Analyzed customer feedback to identify service gaps, implementing targeted changes that led to marked improvements in client retention.
• Developed a shift scheduling system that optimized staff allocation, ensuring coverage during busy periods and enhancing team productivity.
• Led a team in executing efficient order management, achieving faster service delivery and enhancing customer satisfaction during peak hours.
• Coordinated with kitchen staff to streamline food preparation, resulting in improved order accuracy and reduced wait times.