Felicia Graham

Fraser,MI

Summary

Detail-oriented and highly organized professional with over a decade of experience in administrative operations, billing management, and team leadership. Proven track record of managing high-volume workflows, generating precise financial reports, overseeing vendor relations, and ensuring regulatory compliance. Adept at multitasking in fast-paced environments, optimizing front-office efficiency, and delivering exceptional client relations. Tech-savvy with strong proficiency in database management, invoicing software, and Microsoft Office Suite.

Overview

years of professional experience

Work History

Billing / Account Lead

RSC Mechanical, Inc.

Clinton Township, MI

03.2024 - Current

Manage end-to-end billing workflows, resolve client inquiries, and clearly communicate payment terms and account statuses.
Generate detailed monthly financial reports outlining expenses, outstanding balances, and received payments.
Coordinate extensively with vendors to verify invoices, ensure accurate documentation, and audit discrepancies with the finance team.
Utilize accounting software to process payments, monitor company expenses, issue invoices, and manage aging accounts for overdue collections.
Maintain a meticulously organized and secure filing system for all financial records to ensure compliance with legal and tax regulations.

Veterinary Technician / Team Lead

All About Animals Rescue

Warren, MI

07.2017 - 01.2024

Served as Team Lead, providing administrative guidance, operational support, and daily workflow tracking for clinic staff.
Spearheaded digital data entry for complex medical records, ensuring 100% accuracy in patient history and treatment documentation.
Managed facility-wide inventory, overseeing the procurement, tracking, and organization of essential clinic supplies and pharmaceuticals.
Oversaw digital operations, including scheduling surgical appointments, managing online pharmacy orders, and coordinating telemedicine consultations.
Educated clients on critical procedures and post-operative care while delivering high-quality customer service under fast-paced conditions.

Receptionist

AP Marble and Granite

Clinton Township, MI

03.2015 - 07.2017

Managed front-office administration, establishing a welcoming showroom and ensuring highly professional client interactions.
Handled a high-volume, multi-line phone system, efficiently screening calls, routing messages, and addressing general inquiries.
Prepared and processed precise customer sales orders, commercial invoices, and financial transactions.
Documented and maintained accurate inventory logs to facilitate product tracking and timely reordering.
(Note: The Kennel Attendant role was removed to maximize space for your administrative and leadership achievements.)

Education

High School Diploma -

Lakeshore High School

Saint Clair Shores, MI

01-2012

Skills

Financial Administration: Accounts Receivable, Billing & Invoicing, Financial Reporting, Reconciliation, Aging Reports, Vendor Management
Office Operations: Records Management, Multi-Line Phone Systems, Scheduling, Front-Desk Operations, Data Entry, Inventory Control

Leadership & Communication: Team Training & Guidance, Client Relations, Conflict Resolution, Cross-Functional Collaboration
Software & Tools: Microsoft Office (Excel, Word, Outlook), Accounting & Billing Software, Database Management

Timeline