Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
MCCURDY AND SONS AUTO REPAIR
CHESTER SPRINGS, PA
03.2018 - Current
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Upsold additional products or services when appropriate.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Maintained records of customer interactions and transactions.
Promptly responded to customer inquiries via phone, email or in person.
SERVER
Liberty Union
EAGLE, PA
08.2018 - 03.2020
Stayed informed about daily specials, new menu items, promotions.
Assisted in training new servers.
Provided excellent customer service to ensure satisfaction.
Maintained records of transactions made during shift as required by law or company policy.
Server
Timothy's World Coffee
West Chester, PA
01.2017 - 08.2018
Handled money transactions accurately while following company procedures for handling cash payments.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Accurately recorded orders on cash register and point-of-sale system.
Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Owen J Roberts High School
Pottstown, PA
06-2017
Skills
CRM Software
Quality Control
Computer Skills
Clerical Support
Customer Retention
Customer Service
Certification
PA INSPECTION 92030907 EXPRIRES 12/7/28
Timeline
SERVER
Liberty Union
08.2018 - 03.2020
Service Advisor
MCCURDY AND SONS AUTO REPAIR
03.2018 - Current
Server
Timothy's World Coffee
01.2017 - 08.2018
High School Diploma -
Owen J Roberts High School
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