Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Green

Elverson,PA

Summary

Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Advisor

MCCURDY AND SONS AUTO REPAIR
CHESTER SPRINGS, PA
03.2018 - Current
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Upsold additional products or services when appropriate.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Maintained records of customer interactions and transactions.
  • Promptly responded to customer inquiries via phone, email or in person.

SERVER

Liberty Union
EAGLE, PA
08.2018 - 03.2020
  • Stayed informed about daily specials, new menu items, promotions.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained records of transactions made during shift as required by law or company policy.

Server

Timothy's World Coffee
West Chester, PA
01.2017 - 08.2018
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

High School Diploma -

Owen J Roberts High School
Pottstown, PA
06-2017

Skills

  • CRM Software
  • Quality Control
  • Computer Skills
  • Clerical Support
  • Customer Retention
  • Customer Service

Certification

  • PA INSPECTION 92030907 EXPRIRES 12/7/28

Timeline

SERVER

Liberty Union
08.2018 - 03.2020

Service Advisor

MCCURDY AND SONS AUTO REPAIR
03.2018 - Current

Server

Timothy's World Coffee
01.2017 - 08.2018

High School Diploma -

Owen J Roberts High School

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Felicia Green