Felicia Green
Elverson,PA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
MCCURDY AND SONS AUTO REPAIR
CHESTER SPRINGS, PA
03.2018 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Maintained records of customer interactions and transactions.
- Promptly responded to customer inquiries via phone, email or in person.
SERVER
Liberty Union
EAGLE, PA
08.2018 - 03.2020
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
Server
Timothy's World Coffee
West Chester, PA
01.2017 - 08.2018
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Owen J Roberts High School
Pottstown, PA06-2017
Skills
- CRM Software
- Quality Control
- Computer Skills
- Clerical Support
- Customer Retention
- Customer Service
Certification
- PA INSPECTION 92030907 EXPRIRES 12/7/28
Timeline
SERVER
Liberty Union
08.2018 - 03.2020
Service Advisor
MCCURDY AND SONS AUTO REPAIR
03.2018 - Current
Server
Timothy's World Coffee
01.2017 - 08.2018
High School Diploma -
Owen J Roberts High School
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