Felicia Hall
Flint,MI
Summary
Personable educator with solid background in talent acquisition, employee relations and performance management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to implementing HR policies and procedures.
Overview
11
11
years of professional experience
Work History
Insurance Adjuster
Hanover Insurance Company
11.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Organized, planned and documented materials for Auto claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Music Director
Hope United Methodist Church
10.2016 - Current
- Coordinated music and special vocals for worship services.
- Recruited volunteers for choirs and worship teams.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Developed programs for holidays and unique events.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
K-5 Music Teacher
Brendel Elementary School
08.2019 - 09.2022
- Developed daily lesson plans to generate interest in vocals, movements and use of classroom instruments.
- Organized musical equipment thoughtfully to develop classroom routines, managing materials efficiently with minimal lost activity time.
- Assessed student progress by administering tests and evaluating results.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
Landscape Foreman
Hall's Outdoor Services
06.2012 - 09.2021
- Assisted with weekly project planning and crew scheduling.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Educated clients on proper care and maintenance of landscaping projects.
- Managed and coordinated installation of complex landscaping projects.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
Education
Bachelor of Arts - Music Education
University of Michigan-Flint
Flint, MI12.2017
Skills
- Document Management
- Performance Management
- New Employee Training
- Performance Monitoring
- Talent Development
- Group and Individual Instruction
- Employee Relations
- Personnel File Management
- Policy and Procedure Development
- Curriculum Design
Timeline
Insurance Adjuster
Hanover Insurance Company
11.2022 - Current
K-5 Music Teacher
Brendel Elementary School
08.2019 - 09.2022
Music Director
Hope United Methodist Church
10.2016 - Current
Landscape Foreman
Hall's Outdoor Services
06.2012 - 09.2021
Bachelor of Arts - Music Education
University of Michigan-Flint
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